Prescriber Support Operations

Summary

Join Journey Clinical, a healthtech company revolutionizing mental health treatment, as a Prescriber Support Operations team member. You will play a crucial role in ensuring our medical team is effectively staffed, trained, and supported. Daily tasks involve managing team scheduling, assisting with new member screening and onboarding, and acting as the primary point of contact for training and support. You will also manage key systems access, licensing, and documentation, while serving as the first level of escalation for clinical protocol questions and adverse events. This role requires strong operational skills, experience in a healthcare or startup setting, and excellent communication abilities. Journey Clinical offers competitive hourly pay, flexible hours, growth opportunities, and the chance to make a significant impact on mental healthcare.

Requirements

• 3+ years of experience in nursing (nursing school and/or direct patient care) or as a medical assistant
• 1-3 years of experience in an early-stage startup environment
• Tech savvy and strong in operations/practice administration
• People-first mindset with a desire to help our medical team and patients reach their goals
• Highly organized and detail-oriented
• Great listening and relationship-building skills
• Exceptional verbal and written communication skills where you can craft compelling and concise messages to explain concepts and provide feedback in a positive-active manner
• Demonstrated ability to work with key systems (Google Workspace, Squarespace, Zoom, etc.) and comfortability with troubleshooting potential system issues
• Demonstrated experience collaborating with internal teams where you thrive in collaborative environments and enjoy problem-solving
• Demonstrated ability to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth
• Data-driven approach to success using KPIs and analytics to measure goals

Responsibilities

• Manage the medical team forecasting, and add or adjust team members' schedules accordingly
• Assist in the screening of new medical team members
• Execute the onboarding and training checklist end-to-end for the medical team
• Act as the primary point of contact throughout the entirety of the onboarding and training process for the medical team, collaborating with the Head of Clinical Operations, Medical Director, and Lead Clinician as needed
• Manage onboarding of key systems for new medical team members (e.g., Google Workspace, Journey Clinical Portal, Squarespace, iPrescribe eRX)
• Manage medical team member licensing, based on state and state regulatory requirements
• Document and distribute notes from medical team meetings
• Maintain, update, and develop training content, for onboarding and ongoing education as needed (e.g., updates to medical protocols, monthly medical team newsletter)
• Serve as the first level escalation for clinical protocol questions/concerns from the medical team, support team(s), and patients
• Serve as the first level escalation for patient adverse events and internal vigilance events
• Work with the Head of Clinical Operations and Head of Engineering to communicate medical team requests
• Provide ongoing support and feedback to medical staff (e.g., prescription issues, chart audits, monitoring of incomplete notes)

Benefits

• Competitive hourly pay
• Flexible working hours, 10-15 hours
• Growth opportunities and a high level of freedom
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth
• Work with a team of industry-leading experts, who are highly collaborative, disciplined, and who have fun working together
• The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic-assisted psychotherapy and making a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!