Pricing Operations Manager

Summary

Join Mudflap, a fast-growing marketplace company revolutionizing the trucking industry, as a Pricing Operations Manager. You will play a key role in optimizing pricing strategies, developing contract terms for truck stop partners, and refining pricing operations. This position requires collaboration with cross-functional teams, including technology and product teams, to improve pricing systems and address payment issues. The ideal candidate possesses strong analytical and communication skills, along with experience in consulting, finance, or operations. Mudflap offers a remote-first work environment, competitive salary and benefits, and opportunities for career growth.

Requirements

• 2-4 years of prior experience in consulting, finance, banking, technology, or operations
• Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL
• Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
• Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes
• Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals
• Communication skills: you can communicate complicated insights and arguments both verbally and in writing

Responsibilities

• Implement overall pricing strategy and execution plans to optimize Mudflap economics to achieve company goals
• Review contract terms for Merchant partners and develop a streamlined process to address requests, including support de-escalation and change processes
• Lead customer-facing teams to triage payment issues, provide data and resolution plans, and post-mortem issues, including follow-ups
• Collaborate with cross-functional teams to experiment with different driver pricing discounts for new and existing drivers, including various offerings from truck stop partners
• Partner with internal technology teams and explore external vendors to iterate on our pricing systems, including data sources, product features, and automation

Preferred Qualifications

Experience with Tableau, Python or similar

Benefits

• A remote-first company focused on hiring the best talent
• A committed team on a mission to change a massive industry for the better
• A high bar for quality and commitment to self-improvement
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for major career growth
• The salary range for this role is $100,000 - $135,000
• This position may also be eligible for additional incentives such as equity awards or short-term incentives
• Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO