BetterUp is hiring a
Principal Client Delivery Partner

Summary

The Client Delivery Lead (CDL) will play a crucial role in leading the formation and orchestration of post-sale strategy and execution for BetterUp's largest and most strategic clients. They will be responsible for delivery management, client relationship management, governance, communications and change management, collaboration and advocacy, and risk & escalation management. The CDL will report to the Head of Customer Success for Global Accounts and require extensive collaboration across various departments.

Requirements

• 10+ years of software and/or service delivery experience (execution and/or leadership)
• 5+ years of experience leading enterprise-wide SaaS platform deployments
• Excellent communication skills with executive and operating level stakeholders
• Influencing / working cross functionally
• Strong program/project management skills (scrum/agile a plus)
• Ability to look around corner / uncover early indicators of risk to drive proactive remediation
• Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies

Responsibilities

• Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to clients
• Establish and maintain strong relationships with clients post-sale
• Design and run mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience
• Provide regular and real-time client updates regarding delivery status, risks and outcomes
• Lead post-sale planning and execution across cross-functional delivery teams
• Design and run issue/escalation and risk management practices

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• Competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution