Principal, Customer Strategy

Summary

Join League, a leading platform technology company in healthcare, as a Principal, Customer Strategy! In this role, you will be responsible for the growth, retention, and value delivered to League's platform customers. You will manage key customer relationships, collaborating with their digital leaders to understand their needs and advise on how League's platform can help them succeed. This involves working cross-functionally to deliver solutions, drive upsells, and manage customer relationships for commercial success. Strong client management, strategic thinking, and commercial acumen are essential. You will act as the business lead for platform customers, define business requirements, support roadmap ideation, partner with program management, identify growth opportunities, and support cross-functional collaboration. This is a high-impact role for a rapidly scaling business.

Requirements

• 8-10 years work experience, ideally in healthcare management consulting or equivalent industry experience
• Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams

Responsibilities

• Act as the business lead from League for platform customers
• Drive the definition of high level business requirements for the product solution in collaboration with a cross-functional team at League
• Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team
• Partner day-to-day with program management to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
• Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
• Support cross-functional collaboration across League business, product & operations teams
• Lead and/or support other key strategic initiatives for League to drive overall growth
• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Preferred Qualifications

• Startup and/or growth stage technology experience
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience

Benefits

$140,200 — $210,400 CAD (Compensation range for Canada applicants only, exclusive of bonus, equity and benefits)