Evisort is hiring a
Principal Engagement Consultant

Summary

The job is for a Principal Engagement Consultant at Evisort who will manage large accounts focused on digital transformation of contract management and intelligent analytics. The role requires strong relationship-building skills, strategic planning, value creation, project management, coordination, reporting, and communication. Critical skills include 12+ years of experience in consulting, customer success, or engagement management for large enterprise accounts, 8+ years of experience in the full lifecycle of customer success post-sales, exceptional project management and communication skills, high collaboration abilities, a strong generalist mindset, contracts management or legal experience, empathy, a positive attitude, and a Juris Doctor degree. The job requires ability to travel domestically and internationally.

Requirements

• 12+ years of experience in Consulting, Customer Success, and/or Engagement Management for large enterprise accounts
• 8+ years of experience in working with the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, upsells, and account management)
• Exceptional project management, communication skills, highly organized, and customer intuitive
• Highly collaborative with a team-first mindset; can work effortlessly and effectively across all departments
• Strong generalist with the ability to wear many hats and move quickly in a dynamic environment
• Contracts Management or Legal experience needed
• Empathetic, positive attitude with a desire to help our customers reach their goals
• SAAS experience, not necessary, but preferred
• A Juris Doctor (JD), Doctor of Jurisprudence, or Doctor of Law degree is required
• Ability to travel domestically and internationally, as necessary

Responsibilities

• Develop and maintain strong relationships with key stakeholders within the client's organization to understand their needs, goals, and challenges
• Serve as the client’s advocate within the company, ensuring needs and concerns are addressed properly
• Develop and implement strategic account plans that align with the client's business objectives and the company's goals
• Collaborate with the client to set clear, measurable goals and KPIs that drive mutual success
• Regularly review and analyze account performance against established goals and KPIs, making adjustments as necessary
• Provide strategic guidance and recommendations to help clients maximize the value of the Evisort
• Identify opportunities for process improvements to drive efficiency and effectiveness
• Explore and propose new features, or services that align with the client's evolving needs and industry trends
• Coordinate with internal teams, such as sales, marketing, product development, and customer support, to allocate resources effectively and deliver on commitments
• Provide regular updates to both the client and internal stakeholders on account status, performance metrics, and key developments
• Prepare and deliver executive briefings and reports to senior leadership, highlighting account achievements, challenges, and strategic opportunities
• Identify and pursue opportunities for upselling and cross-selling to drive revenue growth within the account. Assist in negotiating contract renewals and terms to ensure they are mutually beneficial