Principal Product Manager

Summary

Join GoDaddy's Global Payments team and help evolve our merchant payment platform, responsible for processing over \$5B in payments and \$300M in payouts. Increase payment success rates by improving KPIs like order completion and auto-renewal rates. Drive the payments platform roadmap, creating features from concept to launch. Collaborate with cross-functional teams to deliver payment solutions and enhance platform scalability and reliability. Monitor industry trends and regulatory changes, and establish relationships with global payment leaders. This remote position offers a chance to make a significant impact on a large-scale platform.

Requirements

• 7+ years of experience in Product Management or equivalent capability for an eCommerce web services product
• Experience applying strong business acumen and technical vision for a product area to leverage both technical and operational capabilities to build solutions
• Proven track record leading medium to large complex projects in an eCommerce environment
• Must be proficient with product management for platform products, including web services, API design, and scalable architecture
• Bachelor’s degree or Master's degree in a STEM field or equivalent applicable experience

Responsibilities

• Increase payment success rates: Drive improvements key performance indicators (KPIs) such as order completion rate, auto-renewal success rates, cost per transaction, and user satisfaction
• Drive our payments platform roadmap: Create features from concept to launch to solve customer problems, ensuring continuous optimization while improving speed and reliability
• Collaborate with cross-functional teams: Work closely with engineering, marketing, compliance, and other internal teams to deliver payment solutions that serve emerging market needs and increase payment success rates
• Drive scalability and reliability improvements: Enhance the payments platform to handle increasing transaction volumes and ensure high reliability
• Monitor emerging trends and regulatory changes: Stay updated on industry developments, regulatory changes, and security enhancements to ensure compliance and leverage new opportunities
• Establish relationships with global leaders: Partner with payment providers, banks, and fintech companies to expand payment options and ensure seamless integration with payment processing platforms

Preferred Qualifications

• Direct global payments product management experience, including processor integrations for global and regional providers and recurring payments
• A/B testing experience
• Driving AI/ML features for payment optimization
• Experience with other Tier 0 transactional services use cases like order management and transaction risk management
• Experience with stored value products, like in-store credit, pre-paid credit

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Parental leave