Principal Product Manager

Summary

Join ngrok Inc. as a Principal Product Manager and spearhead the development of next-generation products that enhance the developer experience. You will act as a crucial link between customers and the engineering team, gathering feedback, defining product features, creating specifications, testing hypotheses, and delivering valuable insights. This role demands a deep understanding of our technical product and its target audience. You will be responsible for charting new projects, evangelizing the company vision, and championing customer needs within the engineering team. The ideal candidate possesses 10+ years of experience in product management or development, experience with large distributed products, and excellent communication skills. A software engineering background and startup experience are essential.

Requirements

• 10+ years of experience as an individual contributing Product Manager or developer
• Experience product managing large distributed products
• Excitement to move quickly and fail fast in a collaborative environment
• Excellent verbal and written communication skills
• Software engineering background
• Prior experience at a startup
• All candidates must be US-based, and legally authorized to work in the United States

Responsibilities

• Develop expertise on the ngrok product, our market, our competition
• Author product specifications based on customer use cases and prioritize the requirements
• Bring market observations and customer feedback into technical conversations with engineering
• Charter new projects, with your role as product owner from the beginning
• Evangelize our vision to internal and external stakeholders
• Represent the customer and be their champion in conversations with engineering
• Proactively seek the input you need to make critical, strategical prioritization decisions for the product roadmap

Preferred Qualifications

• Open source contributions and engagement
• Passion and empathy for building products for developer audiences, leveraging your own experience as a developer to understand their needs and challenges
• Experience with API Gateways or API Management
• You are based in the San Francisco Bay Area

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same