Principal Product Manager, Trust & Connectivity

Summary

Join the team as Twilio’s next Elastic SIP Trunking and STIR/SHAKEN Principal Product Manager. This position is needed to be responsible for providing a best-in-class, industry pacesetting SIP Trunking service, augmented with SHAKEN/STIR call authentication frameworks, that powers the highest scale contact centers on the planet.

Requirements

• Bachelor’s degree or higher in a technical field such as Software Engineering, Computer Science, Data Science, AI/ML, or related work experience
• Demonstrable experience writing comprehensive and detailed requirements for software features or solutions which address both internal and external stakeholders
• Hands-on experience with large-scale data processing, utilizing tools such as SQL and Python for data analysis and workflow optimization using cloud-based platforms such as Presto, Databricks, or Snowflake
• Working knowledge of modern data visualization and business intelligence tools such as Looker, Tableau, Power BI to drive insightful decision making
• Strong understanding of UI/UX design principles and ability to build intuitive, data-driven user journeys
• Familiarity with telecommunications networks, infrastructure and protocols
• Excellent verbal and written communication skills in English, with demonstrated ability to convey complex technical concepts clearly and concisely
• Working knowledge of networking protocols

Responsibilities

• Lead Product for the Elastic SIP Trunking team based in United States
• Responsible for the roadmap, requirements and prioritize releases for your engineering team
• Write detailed and technical product requirements for your engineering team
• Interface with 3rd party vendors
• Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave