Summary
Join the team as Twilioβs next Elastic SIP Trunking and STIR/SHAKEN Principal Product Manager. This position is needed to be responsible for providing a best-in-class, industry pacesetting SIP Trunking service, augmented with SHAKEN/STIR call authentication frameworks, that powers the highest scale contact centers on the planet.
Requirements
- Bachelorβs degree or higher in a technical field such as Software Engineering, Computer Science, Data Science, AI/ML, or related work experience
- Demonstrable experience writing comprehensive and detailed requirements for software features or solutions which address both internal and external stakeholders
- Hands-on experience with large-scale data processing, utilizing tools such as SQL and Python for data analysis and workflow optimization using cloud-based platforms such as Presto, Databricks, or Snowflake
- Working knowledge of modern data visualization and business intelligence tools such as Looker, Tableau, Power BI to drive insightful decision making
- Strong understanding of UI/UX design principles and ability to build intuitive, data-driven user journeys
- Familiarity with telecommunications networks, infrastructure and protocols
- Excellent verbal and written communication skills in English, with demonstrated ability to convey complex technical concepts clearly and concisely
- Working knowledge of networking protocols
Responsibilities
- Lead Product for the Elastic SIP Trunking team based in United States
- Responsible for the roadmap, requirements and prioritize releases for your engineering team
- Write detailed and technical product requirements for your engineering team
- Interface with 3rd party vendors
- Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials
Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave