Principal Product Manager, Growth

Summary

Join PagerDuty as a Principal Product Manager, Growth to lead AI growth initiatives. Shape the future of enterprise SaaS products by defining the vision, strategy, and execution of innovative solutions using Machine Learning and Large Language Models. Collaborate with data scientists, engineers, designers, marketing, sales, and customer success teams. Guide products through Beta, Early Access, and General Access, making data-driven decisions to optimize impact. Translate complex concepts into clear strategies, demonstrate strong business acumen, and thrive in fast-paced environments. Foster inclusive collaboration and exceptional stakeholder management. The ideal candidate has a proven track record of success in these areas.

Requirements

• 7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
• Experience building enterprise-grade products that leverage Machine Learning or Large Language Models
• Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs
• Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact

Responsibilities

• Lead the vision, strategy, and execution for AI growth products and services
• Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights
• You will collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers
• You are passionate about leveraging user-centric approaches to drive product adoption and growth while also working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products you deliver and manage
• Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact
• Comfortable navigating fast-paced environments, making rapid progress, and aligning diverse stakeholders around a shared vision

Preferred Qualifications

• Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team
• Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities
• Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs