Principal Product Manager, Payments

Summary

Join Gusto's Payments team as a Principal Manager and lead the development of payment infrastructure. You will create a multi-year strategy, collaborate with cross-functional teams, and ensure reliable payment systems for 400,000+ businesses. This high-impact role requires 8+ years of product management experience in payments and fintech. You'll own the roadmap, manage dependencies, and conduct market research to inform strategy and improve performance. Gusto offers competitive compensation, remote work options, and a mission-driven culture.

Requirements

• 8+ years of experience of direct Product Management experience in payments, fintech, money movement or payments related fields including understanding of money movement in the US and integrations with third party payment systems
• Understanding of payments operational processes such as reconciliation, disputes, and exception processing
• Familiarity with payments systems and related regulations
• Ability to translate business requirements into technical specifications and work closely with the engineering team to deliver remarkable solutions
• Excellent communication and collaboration skills to bring others along various partners
• High judgment to take decisions based on first principles and be able to make trade-offs

Responsibilities

• Create the roadmap and multi-year strategy for key payment infrastructure to meet organizational OKRs
• Ensure that our payments infrastructure can deliver amazingly simple and extensible customer experiences that are fast, transparent, and cost efficient for use across the Gusto ecosystem
• Collaborate with partners in Accounting, Legal, Compliance, and Payroll Services to design to enhance our product offerings and serve our customers better
• Communicate your work across technical and non-technical decision-makers
• Manage dependencies across other product development teams
• Work cross-functionally with Design, Engineering and Revenue teams to develop, launch and manage/rearchitect payments infrastructure
• Conduct market research to inform strategy, measure performance against key indicators, and inform future improvements
• Model and systematize data-driven decision-making by consistently reviewing KPI dashboards with/ team; while driving transparency and focus on customer and business outcomes

Benefits

• Our cash compensation amount for this role is $181,000/yr to $223,000/yr in Denver & most major metro locations, and $212,000/yr to $262,000/yr for San Francisco, Seattle & New York
• We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)