Process Implementation Lead

Summary

Join Banner Bank as a Process Documentation Lead and contribute to a dynamic team focused on process improvement and operational efficiency. You will analyze operational processes, propose and implement improvements, participate in system testing and validation, and create and maintain resources to meet business needs. This role requires collaboration across multiple business lines and strong communication skills. The ideal candidate is a self-starter with a passion for problem-solving and optimizing processes from an end-user perspective. Banner Bank offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• Associate's Degree: Accounting, Business, Economics, Law, Computer Science or other related field required (an equivalent combination of education and experience may be considered)
• 4 or more years of experience with any combination of banking systems, bank administration, projects, or data analysis with a demonstrated progression of skills and technical expertise required
• Advanced knowledge of banking systems and processes, including the expectations of an end user
• Strong analytical skills to organize and break down processes to identify improvement opportunities
• Excellent interpersonal skills to listen to and analyze complaints or suggestions before formulating action plans. Advanced written and verbal communication skills that can express recommendation to business partners, create consistent documentation plans, improve user materials or communications as needed
• Understanding of the tools and solutions that can be deployed to solve end user pain points such as automation, documentation, SharePoint resources, and other support channels
• Capable of handling ad-hoc research requests including data mining, analysis, and strong presentation skills to deliver finding and/or recommendations
• Ability to work both independently and collaboratively with a variety of business partners while adapting to a variety of business needs quickly and effectively. Self-motivated with a passion for user experience, process excellence, and problem solving

Responsibilities

• Participate in the analysis of operational processes to identify meaningful impacts for the bank’s users and/or clients
• Propose and assist with the implementation of improvement opportunities through testing processes, providing feedback of controls (e.g., documented instructions), soliciting feedback from users (e.g., surveys), or through other means of action
• Participate in the implementation of new processes, systems, or integrations by providing a voice of the customer (e.g., end user) in recommendations and planning
• Perform regular system testing and validation using consistent documented methods for quality control that include general system expectations and feedback from various business lines, reporting issues in a timely and appropriate method. Create and maintain testing scripts for basic system validation or collaborate on more complex testing scripts when needed
• Recommend and assist with the creation or maintenance of resources that meet business needs such as reference tools, resource sites, or other training tools
• Collaborate across multiple business lines to build key business relationships to support involvement and effectiveness for projects, implementation, and user experience impacts
• Build, collaborate, and manage vendor relationships as needed
• Capable of working independently, but also influential to other business partners when making recommendations or explaining user impacts and/or improvement requirements

Benefits

• Targeted starting salary range (based on location and experience): $77,606 - $102,258
• Incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement