Process Owner - Productivity and Optimization

Summary

Join Servus Credit Union, Alberta's largest member-owned credit union, as a Process Owner in the Productivity and Optimization department. You will be accountable for overseeing and ensuring the successful execution of end-to-end processes aligned with organizational goals. This role involves collaborating with stakeholders, providing training, and ensuring compliance with process standards. You will monitor process performance, drive continuous improvement, and ensure processes deliver intended outcomes. The position requires a minimum of 5 years of experience in process management and a Bachelor's degree in a related field; a Master's degree and Lean Six Sigma Green Belt certification are preferred. Servus offers competitive compensation, performance-based incentives, flexible work options, and comprehensive benefits including health and wellness, vacation, retirement savings, training and development opportunities, and career advancement potential.

Requirements

• Minimum 5 years of experience in process management, operational excellence, or a related role, with a background in cross-functional collaboration and performance monitoring
• Bachelor's degree in Business, Operations Management, Industrial Engineering, or a related field; a Master's degree is a plus
• Lean Six Sigma Green Belt or higher, or other process management certifications
• Problem solver - Utilize your specialized knowledge and skills to perform your role with excellence, bringing innovative solutions to complex problems and contributing to the overall success of the organization
• Collaborator - Work effectively with employees across various departments, fostering a collaborative environment that values diverse perspectives and ideas
• Learner - Stay current with industry trends and best practices, continuously seeking opportunities for professional development and growth

Responsibilities

• Accountability & Oversight: Consult with other process owners and oversee the end-to-end management of processes and procedures, aligning them with business objectives to ensure they achieve desired outcomes
• Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to gather feedback, provide necessary training, and ensure adherence to established process standards and procedures
• Performance Management: Track and analyze process performance using key metrics, identifying areas for improvement and implementing changes to optimize efficiency and effectiveness

Preferred Qualifications

The business may periodically request department support for special projects or areas with staff shortages. Employees may be asked to volunteer, which could result in changes to hours, location, and travel

Benefits

• Health and wellness
• Vacation
• Retirement savings programs
• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program
• Profit sharing