Vacasa is hiring a
Procure to Pay Support Specialist

Summary

Join Vacasa as Procure-to-Pay Support Specialist and be an integral member of the Procure-to-Pay team, providing timely and effective support to both internal and external stakeholders.

Requirements

• Bilingual English / Spanish required
• Bachelor's degree in Business Administration, Information Systems, or a related field preferred
• 2 - 4 years previous experience in a support or customer service role, preferably in a procurement or finance environment
• Work effectively both independently and as a member of the team
• Ability to analyze data for complex situations
• Strong technical aptitude and proficiency in using business software applications
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Strong understanding of procure to payable principles, processes, and best practices

Responsibilities

• Serve as the primary point of contact for users seeking assistance with the Coupa procurement system and Netsuite ERP
• Provide timely and accurate responses to inquiries via email, phone, or ticketing system, adhering to established service level agreements (SLAs)
• Troubleshoot and resolve user issues related to system functionality, access permissions, and transaction processing
• Conduct user training sessions and create user guides and documentation to support system usage and best practices
• Collaborate with IT and system administrators to escalate technical issues and coordinate resolution efforts
• Maintain a thorough understanding of the organization's procurement policies, procedures, and workflows
• Identify opportunities for process improvements and system enhancements to optimize the procure-to-pay process
• Assist in testing new system features, upgrades, and integrations, providing feedback and recommendations for improvements
• Participate in cross-functional projects and initiatives to support the strategic objectives of the procurement function
• Stay informed about industry trends and best practices in procurement and ERP systems

Benefits

• Remote work (Within Chile)
• Extended Health Benefits
• APV