Product Analyst

Summary

Join Mux as a Product Analytics Lead and leverage your expertise to drive data-driven decisions. You will own end-to-end product and business analytics, build dashboards, and influence stakeholder roadmaps. Your responsibilities include understanding customer interactions, defining key metrics, and reporting on business health. You'll collaborate with cross-functional teams and build a best-in-class data ecosystem. This role requires strong analytical skills, an operational mindset, and excellent communication. The ideal candidate possesses experience with large datasets, SQL, BI tools, and scripting languages.

Requirements

• Analytical rigor: develop structured approaches to problem solving and analytics, driving data driven decision making
• Operational mindset: grounded in reality beyond the numbers and demonstrates strong instincts around execution
• Entrepreneurial: motivated to work in a fast-paced, hyper-growth environment
• Cross-functional influence: collaborate effectively with diverse stakeholders and lead with influence
• Strong communication: able to simplify highly complex problems and develop clear and actionable recommendations for technical and non-technical audiences
• Commitment to Mux values: Be Human, Care Obsessively, Turn Customers Into Fans
• Team-first approach: humility, drive, empathy
• Prior experience: 1+ years of experience working with directly with Product, Engineering, or GTM partners
• 3+ years of hands-on experience working with very large datasets, including data manipulation, visualization, and analysis
• Fluency in SQL (e.g., Snowflake, BigQuery, Redshift, PostgreSQL, etc.)
• Experience with industry-standard BI visualization tools (e.g., Tableau, Looker, etc)
• Experience using a scripting language such as R or Python for data analysis

Responsibilities

• Own product and business analytics and reporting from end-to-end; define KPIs, build executive and front-line focused dashboards
• Influence and inform stakeholder team roadmaps through data-driven recommendations
• Apply a broad analytics toolkit to understand how our customers interact with our products, identifying opportunities to improve product adoption, retention, engagement
• Define, implement, and analyze metrics that inform the success of our GTM and product teams, allowing us to measure and manage the business
• Report on the health of the business, problem areas, and opportunities, etc. to product and broader leadership teams
• Partner with the data architecture & analytics engineering teams to build a best-in-class data ecosystem

Preferred Qualifications

Domain experience in video technology (e.g., CDNs, Encoding, Network) and / or Public Cloud providers is a plus

Benefits

• Flexible PTO + 11 company holidays
• Weekly no-meeting days + quarterly focus weeks
• Healthy work-life balance encouraged
• Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)
• Fully funded fertility benefits
• HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
• FSA available
• Short-term and long-term disability insurance
• Group life insurance
• Travel accident insurance
• Employee Assistance Program (EAP)
• Medical support concierge service
• 401(k)
• Paid parental leave
• Investment in career growth through professional development stipend
• Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
• Lunch reimbursement program
• Remote-equal, with an office space in Downtown San Francisco and London