Product Certification Manager

Summary

Join Eurofins Scientific, a global leader in life sciences testing, as a Project Manager. You will manage a remote team, oversee multiple projects, and ensure client satisfaction. Responsibilities include proactive communication, project planning, process improvement, and team development. The ideal candidate possesses a bachelor's degree in a relevant field or equivalent experience and supervisory experience. Eurofins offers a comprehensive benefits package including medical, dental, vision, life and disability insurance, 401k, and paid time off.

Requirements

• Bachelor’s degree in food science/technology, business, science, quality, data science or related field
• Work experience may be substituted for education
• Authorization to work in the United States indefinitely without restriction or sponsorship

Responsibilities

• Proactive communication
• Timely tracking of complex deliverables
• Demonstrates and promotes the company vision
• Ability to manage multiple task remotely
• Uses project-planning documents/tools to direct the work of multiple projects and track progress
• Develops new process flows and review documentation provided by clients for general completeness and acceptability
• Develops and implements process improvements plans
• Make sure all employees trained on multiple tasks assigns work to meet work requirements
• Communicates with internal and partner teams, clients and third parties. Leads meetings as required
• Tracks projects’ performance through interaction with clients, project teams and direct reports
• Manages resourcing against project needs
• Works closely with other business units to maintain and strengthen relationships during active projects
• Understands clients’ needs, establishes project deliverables, communicates progress against goals, provides appropriate visibility to resource use versus plan and ensures client satisfaction
• Shares key information with other business units to coordinate unified approach
• Travels to accounts as required to support meetings with key clients
• Manages a remote team of up to 15 operational staff
• Coordinates team training program per program needs
• Interviews candidates to support recruitment
• Fosters professional development of direct reports, through coaching, encouragement, training and responsibility sharing
• Works with direct reports to ensure that professional development goals are met
• Executes YER’s of direct reports as well as contributing to YER’s of entire team
• Ensures appropriate and timely communication of key information (business planning, project statuses, personnel, client notices, etc.) throughout the organization through periodic meetings as well as passive and active communication tools
• Supports new client prospecting in partnership with sales through pro-active and re-active programs
• Develops a network of clients, vendors, and contacts
• Leads pro-active innovation projects and activities to support client satisfaction
• Leads visits of prospective clients and/or development of project initiation documents
• Understand existing client’s business and grows existing client accounts by cross selling other certification services and growing existing product certification accounts
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Preferred Qualifications

• Supervisory experience
• Knowledge of the dietary supplements or food industries
• Data management and public standards compliance experience

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays