Product Designer

Summary

Join Softrams, a Tria Federal company, as a Product Designer and contribute to transformative Human-Centered Design (HCD) digital products and services for federal agencies. This position requires a Bachelor's degree and 5+ years of experience in product design. You will collaborate with various stakeholders, conduct research, and design user-centered solutions. The role offers a competitive benefits package including health insurance, retirement plan, paid time off, and flexible remote work options. The position is contingent upon project funding. Softrams is a 100% remote-first team, working in the Eastern Time Zone.

Requirements

• Ability to successfully obtain a U.S. Federal Position of Trust clearance designation
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years
• Bachelor's Degree in a related field
• 5 or more years in a product designer role or combination of strategy, research, and design

Responsibilities

• Meet with Product Owners, Team Leads, and other HX Team members to review scope, goals, activities, and deliverables for HCD activities, research, strategy, and design
• Contribute to research and strategy in planning, facilitation, analysis, synthesis and reporting
• Contribute to UX Design, Interaction Design (IXD), and Visual Design
• Ability to create a range of research and design artifacts to illuminate and identify insights capable of driving product and service design decisions
• Design prototypes and interactions from low to mid-fidelity
• Participate in agile ceremonies as an active contributor
• Contribute to writing Jira tickets to ensure clarity, accountability, and alignment in the work you and your teammates are completing actively communicating blockers or impediments
• Proactively review and understand existing products, environment, eco-system, information architecture, and key user workflows
• Review product analytics, customer service data and other sources to understand patterns, personas and key usage scenarios
• Work with UI developers to build and manage design assets, style guides and design fidelity in the implemented application
• Help team and agency stakeholders by providing insightful documentation that is accessible to broader audiences
• Collaborate with researchers, designers and other team members

Preferred Qualifications

• Proven expertise in User Experience (UX), Customer Experience (CX), Service Design, and HCD
• Experience in collaborating with clients, business stakeholders, engineers, and analysts to guide product vision and strategy by uncovering research-based UX, CX, and Service Design insights
• Deep understanding of diversity, equity, and inclusivity (DEI) and how it applies to the work
• Excellent understanding of various design frameworks, methods, and workflows and when to use them in creating human-centered solutions
• Experience in generating design outputs such as journey maps, service blueprints, user flows, wire frames, prototypes, research read outs
• Experience building with and working with design systems in Figma
• Experience in designing usable, accessible, and empowering B2B and B2C services and products
• Experience working with FedTech and Civic Tech preferred
• Preference for those with experience around usability and building 508-compliant web applications
• A portfolio showcasing broad strategy, research, design and competencies

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance
• 100% employer sponsored STD, LTD and life insurance (min $100K)
• Voluntary life insurance option available
• Retirement 401(k) plan with 5% employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly DoorDash DashPass subscription
• Group discounts via LifeMart ADP
• 100% remote-first team environment
• Flexibility around start and end times based on team needs