Product Growth Manager

Summary

Join Recidiviz as a Product Growth Manager and play a vital role in expanding the impact of our products by driving user adoption and engagement within state Departments of Corrections. You will be the face of Recidiviz to our users, building relationships and increasing the adoption of our tools. This role involves managing new product rollouts, implementing scaled and tailored engagement tactics, managing user feedback, and tracking results. The position requires 25-40% travel within the continental US. The salary is $120,000 for employees in Oakland, CA, and New York City, NY, and $93,000 elsewhere in the US. Visa sponsorship is not available.

Requirements

• Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter
• A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must
• Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established
• Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don’t need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it’s actionable to our product and engineering teams
• Skilled diplomat : You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props
• 3+ years of relevant work experience in external-facing and/or project management focused roles

Responsibilities

• Manage new product rollouts onsite and virtually, including training new users
• Run state-agnostic broad-reaching and scaled engagement and adoption tactics
• Run state-specific custom-tailored engagement and adoption tactics
• Manage inbound feedback and support requests from users
• Represent the company’s brand and tone in all external interactions
• Track and measure the results and outcomes of all Product Growth work
• Define and execute a measurement plan
• Go onsite to states and train users on new tools
• Host virtual launch trainings
• Record/create static launch materials eg training videos, posters/fliers, emails
• Communicate and coordinate with state and internal counterparts
• Build and execute a post-launch nurturing plan
• Define and execute a measurement plan
• Email awareness and adoption campaigns (sendgrid experience a plus)
• State wide and inter-state usage competitions
• Designating and training on site representatives
• Creating and distributing print materials (lob.com experience a plus)
• Define and execute a measurement plan
• Issuing usage mandates
• Building trainings into new officer onboarding
• Adding entry points to the product from their intranet platforms
• Enabling write-back to their systems from ours
• Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicate it to product, engineering, and state engagement teams
• Chat from within the product
• Emails to feedback address and others
• Platform configuration and optimization (Intercom experience a plus)
• Volume and capacity tracking and projection
• Increase the impact that our tools have, like helping more people complete parole and probation sooner or reducing returns to prison
• Increase adoption of our tools so more users are engaging with the tool weekly and monthly
• Shepard new tools to successful launches and landings which demonstrate a higher-than-historical-average baseline of usage
• For every initiative, define and execute a measurement plan to ensure we can track, understand, and replicate the results of our tactics. Measurement can include things like A|B tests (Looker experience a plus), survey-based measurements like Customer Satisfaction rates, counterfactuals, proxies, pre-post analyses, etc
• Build strong feedback loops that allow the business to easily include user perspectives in product strategy, and allow users to feel heard and valued
• Use data and other analysis and validation methods to clearly and compellingly articulate the impact of your work in terms of team KRs such as Usage, Impact, Scale, Velocity, Quality, and Efficiency
• Balance and execute the projects in the roadmap with high autonomy and to a high degree of rigor and quality
• Be the face of Recidiviz that thousands of criminal justice line staff know and trust

Preferred Qualifications

• 1-2 years of experience collaborating with external stakeholders
• Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
• Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously
• Experience working with technical teams and representing software products to users, and tech industry experience in general
• Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage
• Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement
• Corrections industry working experience
• Lived experience navigating the corrections system

Benefits

• 90% medical, dental, and vision insurance coverage for you and your dependents
• Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays
• 12 weeks of paid parental leave
• 401(k) retirement plan with 5% company match and no vesting period
• Complimentary One Medical membership (depending on location)
• Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits
• Monthly ClassPass credit for personal wellness
• Free mental health support via Talkspace
• Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
• An annual company offsite each spring and other ad-hoc gatherings