Product Launch Coordinator

Summary

Join Natera as a Launch Coordinator and ensure the successful rollout of new products and services. Coordinate operational readiness, align processes, and provide post-launch support. Collaborate with cross-functional teams to meet launch requirements, identify and resolve process gaps, and maintain standard operating procedures. Develop scalable processes for new launches and provide hypercare support for smooth adoption. Monitor launch activities, proactively resolve issues, and gather feedback for continuous improvement. Contribute to post-launch retrospectives and lessons learned.

Requirements

• Strong analytical and problem-solving skills with a focus on root cause analysis and proactive resolution
• Excellent organizational skills and the ability to manage multiple projects and priorities simultaneously
• Exceptional written and verbal communication skills, with experience working across functional teams
• Ability to lead through influence and drive accountability in a matrixed environment
• Comfortable working in dynamic, fast-paced environments with shifting priorities and high visibility
• Demonstrated ability to design and optimize workflows that support operational scalability
• Commitment to handling sensitive data, including PHI, in compliance with privacy and security standards
• Associate degree required; Bachelor’s degree preferred
• 3–5 years of experience in operations, project coordination, or a similar role in a clinical, lab, or product-oriented environment
• Familiarity with HIPAA regulations and handling of PHI
• Strong proficiency in Microsoft Office and Google Workspace tools

Responsibilities

• Coordinate and support the end-to-end operational readiness for new product and service launches
• Collaborate cross-functionally with product, clinical, and operational teams to ensure all launch requirements are met
• Identify process or communication gaps and implement scalable, long-term solutions to improve launch execution
• Work with training teams to ensure that new products and processes are integrated into new and existing team member training
• Author and maintain standard operating procedures (SOPs) and process documentation related to launch processes
• Monitor day-to-day launch activities and proactively resolve operational issues to meet deadlines and service level agreements (SLAs)
• Serve as a central point of contact for launch communications, status tracking, and issue escalation
• Provide post-launch hypercare support by gathering feedback, troubleshooting issues, and coordinating with relevant teams for resolution
• Contribute to continuous improvement through lessons learned and post-launch retrospectives

Preferred Qualifications

• Experience using Salesforce, project management tools (e.g., Jira), or LIMS systems
• Strong data and analytics skills, with the ability to conduct intermediate-level analyses to support decision-making and process improvement
• Background in healthcare, diagnostics, biotechnology, or other operations-heavy industries
• Experience with process improvement, change management, project management, or implementation initiatives

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!