Product Manager

Summary

Join Bitso as a Product Manager and own the retail user onboarding experience, optimizing the activation funnel across various markets. You will collaborate with engineering, design, and data science teams to revamp and improve the onboarding process. Responsibilities include defining and executing the product roadmap, analyzing user behavior to increase conversion rates, enhancing user experience, and innovating solutions. You will also collaborate with internal teams on financial crime risk and leverage data for insights. This role requires strong analytical skills, excellent communication, and a proactive mindset. The ideal candidate has 3+ years of product management experience in a high-growth tech environment, with a focus on user onboarding and activation.

Requirements

• 3+ years of product management experience , with a strong focus on user onboarding, activation, or conversion funnels, ideally within a fintech, crypto, or other high-growth tech environment
• Demonstrated experience operating in a data-intensive environment
• You should be comfortable extracting insights from complex datasets and using them to drive product decisions
• Proven ability to ship products rapidly and iteratively
• Strong analytical skills with a knack for identifying problems, breaking them down, and finding practical solutions
• Excellent communication and stakeholder management skills
• A proactive and ownership-driven mindset
• Fluent in English (Spanish is a plus)

Responsibilities

• Own the Retail Onboarding Product Roadmap: Define, prioritize, and execute the end-to-end product roadmap for the retail user onboarding journey across Mexico, Argentina, Brazil, and Colombia. This includes account creation, initial funding, and first transaction flows
• Optimize Conversion & Activation: Analyze user behavior data, identify friction points in the onboarding funnel, and implement solutions to increase conversion rates from sign-up to activated user (e.g., first deposit, first trade)
• Enhance User Experience: Champion a consistently delightful and frictionless onboarding experience for our diverse user base, making it simple, intuitive, and secure for newcomers to access Bitso's offerings
• Innovate & Validate Solutions: Discover and test new solutions and technologies to streamline user identification and reduce barriers to entry, balancing user experience with necessary controls
• Collaborate on Financial Crime Risk: Work closely with specialized internal teams (e.g. fraud prevention, compliance and KYC operations) to integrate essential security measures and controls into the onboarding flow, ensuring a secure and compliant journey while minimizing impact on user friction
• Leverage Data for Insights: Utilize deep data analysis to identify trends, measure the impact of product changes, and uncover opportunities for optimization within the onboarding funnel. This is a data-heavy role where insights drive decisions
• Drive Cross-Functional Alignment: Partner seamlessly with Engineering, Design, Data Science, Operations (KYC Ops, Payments Ops, Customer Support), and Compliance stakeholders to ensure a cohesive and effective onboarding strategy
• Bias to Action & Iterate Rapidly: Embrace a fast-paced environment, making informed decisions with incomplete information and prioritizing shipping small, impactful changes quickly to test in the market and iterate

Preferred Qualifications

• Experience with A/B testing and creative, low-cost validation methods is a huge plus
• Experience with financial crime controls (e.g., fraud prevention, AML, KYC) within a product context is a plus , given the inherent connection to onboarding

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more