Product Manager

Summary

Dealfront is seeking an experienced Product Manager (User Lifecycle) to lead in developing and optimizing User Lifecycle initiatives, collaborating with cross-functional teams to ensure users have an exceptional experience that drives long-term engagement and value. The role requires 3+ years of experience in product management, preferably in a B2B SaaS environment.

Requirements

• 3+ years of experience in product management, preferably in a B2B SaaS environment
• Proven experience in managing user lifecycle or customer journey initiatives
• Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions
• Experience with user research, A/B testing, and user analytics tools (e.g., Mixpanel, Amplitude, Google Analytics)
• Ability to think strategically while managing the details of day-to-day execution
• Self-motivated, with a passion for creating user-centred products that deliver real value
• Excellent communication skills, capable of working with diverse teams and stakeholders

Responsibilities

• Focus on the end-to-end user lifecycle, focusing on key stages such as onboarding, activation, engagement, conversion, retention, and expansion
• Develop and implement strategies to optimise each stage of the user journey
• Leverage data and analytics to identify trends, user behaviours, and areas for improvement across the user lifecycle
• Work closely with Engineering, Marketing, Customer Success, Finance and Sales teams to develop and execute user lifecycle initiatives
• Define and prioritise the product roadmap for user lifecycle features and enhancements
• Establish feedback mechanisms to gather insights from users, customer success, and sales teams
• Set KPIs for each stage of the user lifecycle and monitor the performance of initiatives. Regularly report on progress and adjust strategies as needed
• Design and implement onboarding experiences that help new users quickly realise value from the product
• Develop strategies to retain users and drive product adoption
• Identify opportunities to upsell and cross-sell additional features or products based on user needs and behaviour

Benefits

• The chance to work with a very knowledgeable, high-achieving and fun team
• An international, diverse, dynamic and committed work environment
• The opportunity to work remotely, with a flexible work schedule
• Mental Health support with Auntie
• Annual company retreats in sunny locations and team off-sites :)