Product Manager, Senior Level

Summary

Join Kustomer as a Senior Product Manager and play a pivotal role in shaping the future of our AI and non-AI automation products. You will be responsible for defining the product strategy, collaborating with cross-functional teams, and ensuring successful product development and launches. This role demands a deep understanding of customer needs, market trends, and the ability to translate complex technical concepts into actionable plans. You will own features from end to end, driving them to completion. Success in this position requires strong communication, leadership, and data-driven decision-making skills. Kustomer offers a competitive salary and benefits package, including healthcare coverage, 401K, and generous vacation time.

Requirements

• 5+ years of experience in product management, with experience working in highly technical products
• You have a degree in a technical or related field, or equivalent professional experience
• Experience with AI, including the ability to effectively leverage AI in your day-to-day work
• You’re comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces
• You have an eye for elegant design and believe in “thinking for the customer.”
• Ownership comes naturally to you and you like being responsible for multiple large projects
• You’re concise in your communication and can articulate complex technical concepts to people of different backgrounds
• Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers
• You’re passionate about learning, always seeking out the latest technologies and market trends

Responsibilities

• Product Strategy & Roadmap: Own and execute on the product strategy for AI and non-AI Automations within the Kustomer platform, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations
• Customer Focus and Competitive/Market Analysis: Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy
• Execution & Delivery: Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes
• Stakeholder Management: Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks

Preferred Qualifications

Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus

Benefits

In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks