Product Manager, Growth

Summary

Join Kustomer as a Senior Product Manager and become the nexus of our product, organizing feedback from various departments to create a clear product roadmap. You will own features end-to-end, driving their completion. Responsibilities include optimizing onboarding for faster implementation, analyzing acquisition funnels to improve conversion rates, collaborating with cross-functional teams, championing customer insights, overseeing the product development lifecycle, and managing stakeholder relationships. This role requires 5+ years of product management experience with highly technical products, a technical degree or equivalent, experience with AI, and strong communication skills. Kustomer offers competitive salaries, stock options, and comprehensive benefits including healthcare coverage, 401K (US), pension and supplemental health insurance (UK), and a generous vacation policy.

Requirements

• 5+ years of experience in product management, with experience working in highly technical products
• You have a degree in a technical or related field, or equivalent professional experience
• Experience with AI, including the ability to effectively leverage AI in your day-to-day work
• You’re comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces
• You have an eye for elegant design and believe in “thinking for the customer.”
• Ownership comes naturally to you and you like being responsible for multiple large projects
• You’re concise in your communication and can articulate complex technical concepts to people of different backgrounds
• Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers
• You’re passionate about learning, always seeking out the latest technologies and market trends

Responsibilities

• Improve Time to Value: Optimize onboarding to enable faster implementation and more self-service during the onboarding experience, improving time to value with both our core platform and AI offerings
• Growth and Acquisition: Analyze and identify friction points in the acquisition funnel, and develop product-led strategies to improve conversion rates at each stage. Identify opportunities to increase our total addressable market, and work with product leadership to prioritize and incorporate those opportunities
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations
• Customer Focus and Competitive/Market Analysis: Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy
• Execution & Delivery: Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes
• Stakeholder Management: Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks

Preferred Qualifications

Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks