Product Manager

Summary

Join Kustomer as a Senior Product Manager and play a pivotal role in shaping the future of our AI Agent product. You will own the product strategy and roadmap, collaborating with cross-functional teams to deliver exceptional customer experiences. This role requires a deep understanding of AI and machine learning, coupled with proven experience in product management within a highly technical environment. You will be responsible for driving success with AI Agents, working directly with customers, and leveraging those insights to inform product development. The position demands strong communication, data-driven decision-making, and a passion for innovation. Kustomer offers a competitive compensation package and a supportive, inclusive work environment.

Requirements

• 5+ years of experience in product management, with experience working in highly technical products
• You have a degree in a technical or related field, or equivalent professional experience
• Experience with AI and machine learning technologies, including the ability to collaborate effectively with AI engineers
• You’re comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces
• You have an eye for elegant design and believe in “thinking for the customer.”
• Ownership comes naturally to you and you like being responsible for multiple large projects
• You’re concise in your communication and can articulate complex technical concepts to people of different backgrounds
• Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers
• You’re passionate about learning, always seeking out the latest technologies and market trends

Responsibilities

• Own and execute on the product strategy for AI Agents for Customers, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap
• Lead the development and execution of the apps and integrations strategy, ensuring seamless alignment with AI Agent product strategy and customer needs to drive growth and user engagement, and partnering closely with our partnerships team
• Get your hands dirty and work directly with customers to build AI Agents, and become a trusted advisor on AI agents to our customers and our team, leveraging those insights directly in the development of the product roadmap
• Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations
• Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy
• Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes
• Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks

Preferred Qualifications

Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus

Benefits

• Competitive salaries
• Stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy