Product Manager

Summary

Join the Global Information Systems Team at Lightspeed as a Product Manager (Salesforce)! You will be responsible for bridging the gap between business needs and technical execution, leveraging your expertise in Salesforce and Agile methodologies. Key responsibilities include product roadmapping, stakeholder management, user research, and translating business requirements into actionable development tasks. Success in this role requires proven experience in SaaS implementations, Agile methodologies, and managing complex projects. Lightspeed offers a flexible work culture, including the option of fully remote work, along with a comprehensive benefits package. This is an opportunity to make a real impact on a global scale, contributing to the development of high-traffic products and working within a diverse and inclusive team.

Requirements

• Demonstrated Product Management or Business Analyst in the SaaS implementations
• An impressive ability to translate between business and technical stakeholders
• Intermediate knowledge of standard Salesforce features
• Proven success managing complex projects across multiple functional groups
• Show of usage of Agile Methodologies such as scrum
• Proven ability to drive decisions, positively influence other team members, and thrive in an entrepreneurial environment
• Strong organizational skills with a demonstrated ability to pivot and reprioritize across multiple projects
• Demonstrated abilities in leading design workshops, proposing solutions and building corresponding artifacts

Responsibilities

• Building trusted relationships and managing stakeholders
• Product roadmapping & feature prioritization
• Defining and delivering measurable success metrics that align initiatives with business outcomes and decisions
• Understanding and documenting business processes, requirements, scenarios, pain points
• Lead user research to deeply understand internal stakeholder needs pain points, workflows, ensuring product decisions are grounded in real user insights
• Facilitating in developing new business processes and identifying areas for optimization
• Analyze and propose new solutions to improve business performance
• Translating business requirements into instructions for technical teams to execute, and clarifying any issues throughout the development process
• Managing the agile development process, including sprint and release planning, user acceptance testing, and other related ceremonies
• Change management, including the development of training materials, communication plans, launch schedules
• Cross-functional collaboration with various product & technology teams, corporate data, Go-To-Market
• Contribute to the overall management and development of the IS Product Management Practice, by continuously working to establish best practices and improve ways of working

Preferred Qualifications

Salesforce and Scrum Master certification

Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work
• Genuine career opportunities in a company that’s creating new jobs every day
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family
• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Extended Healthcare benefits
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day