Product Manager

Summary

Join PEX, a company building solutions for small and medium-sized organizations to manage payments more efficiently. As a Product Manager, you will own the end-to-end product development process, collaborating with engineering and cross-functional teams. You'll define project milestones, write user stories, lead testing, and monitor product performance. This role requires strong communication skills, experience in SaaS product development, and a passion for delivering exceptional customer experiences. You will conduct market research, refine product value propositions, and present to customers. The ideal candidate has a Bachelor's degree and 3+ years of relevant experience.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field
• 3+ years of experience in product management or developing digital experiences, particularly in SaaS products, payments, financial services, or small business tools
• Experience working within a modern agile software development lifecycle (SDLC)
• Strong communication skills, both written and verbal, with the ability to clearly articulate product vision and requirements
• Proven ability to collaborate with engineering, sales, marketing, and other cross-functional teams to deliver on product objectives
• Experience creating user stories, acceptance criteria, and other product documentation
• Passion for understanding customer needs and delivering exceptional product experiences

Responsibilities

• Own the end-to-end product development process, shipping high-quality products and features regularly
• Collaborate closely with engineering teams to define project milestones, create timelines, and form project teams. Lead meetings to ensure clear communication and alignment across all stakeholders
• Write comprehensive user stories with clear acceptance criteria for key product features
• Lead integration and user acceptance testing (UAT), ensuring products meet both functional and technical requirements
• Work with cross-functional teams to scope, design, and develop new features that meet strategic business goals
• Monitor product performance, drive continuous improvement, and serve as a technical advisor to customers, while designing and implementing product changes that address customer needs
• Refine the value proposition for the features or modules owned by your team and help prioritize changes based on overall product impact
• Conduct market research in collaboration with other teams, examining customer feedback, technology trends, and industry regulations to identify product opportunities and gaps
• Perform experiments to test hypotheses and inform decisions regarding new product features or enhancements
• Own the success criteria and performance metrics for specific product features or modules and work to achieve them
• Coordinate across teams to ensure alignment on product management and releases, including evaluating trade-offs, adjustments, and feasibility
• Develop and maintain user documentation, training materials, and support articles to ensure internal teams and customers have the resources they need
• Present to customers and assist sales teams in gathering feedback, refining product positioning, and tailoring features to meet customer segment needs

Preferred Qualifications

• Coding experience or familiarity with development processes
• Experience with tools such as Figma, Confluence, GitHub, VSTS, Google Analytics, Amplitude, Microsoft Clarity, PowerBI, or Salesforce