UJET is hiring a
Product Manager

Summary

Join UJET's Product Team as we reimagine the contact center for modern consumers and brands. We're seeking a Product Manager to drive the direction of our products and services, collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA, and other Product Managers.

Requirements

• BA/BS degree in computer science or a related technical field, or equivalent practical experience
• 3+ years of product management experience
• Minimum of 1 year of experience developing new and evolving features for SaaS platforms
• Solid agile and iterative software product development experience
• Experience successfully managing complex web and mobile app projects from inception to launch
• Demonstrated ability to define new concepts and features and take these from inception to launch for customers
• Track record of leading cross-functional teams to successfully launch commercial products
• Strong analytical, problem-solving and organizational skills
• Strong leadership and interpersonal skills
• Excellent oral and writing communication skills
• Entrepreneurial spirit

Responsibilities

• Evolve feature concepts into detailed product requirements and specifications
• Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects
• Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products
• Act as the key authority and point of contact for project development concepts, business strategy and business models
• Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals
• Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to recommending new features or enhancements
• Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements
• Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines
• Present and review new features within company, with Marketing and Sales teams and customers
• Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides
• Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities