Product Manager - Core Experience

Summary

Join Midnite, a next-generation betting platform, as a Product Manager to own the core player experience. You will be responsible for areas such as onboarding, payments, verification, account management, and customer support, transforming them into engaging and intuitive experiences. This role demands a deep understanding of users, a relentless drive to improve, and the ability to work collaboratively with engineering and design teams. You will build self-serve account tools, explore new payment methods, and deliver a seamless compliance verification journey. The position requires strong communication, prioritization, and data analysis skills. Midnite offers a fast-paced, startup environment with a focus on user experience and product-led growth.

Requirements

• You embrace the fast pace, always delivering, ever improving, start-up environment in an ultra-competitive industry
• You’re enthusiastic about taking the challenge of leading one of our most complex and ambitious teams
• You have a near-obsession with understanding the user
• You have a ruthless ability in prioritisation
• You are an excellent communicator, understanding your audience when covering complex areas to a variety of audiences
• You have a strong ability to improvise when the unexpected inevitably comes at you
• You live and breathe data; Making informed decisions with data and always looking for ways to obtain it
• You have a relentless desire to learn

Responsibilities

• From Discovery to Delivery. End-to-end ownership of the core customer journey
• Build out a rich self-serve account tooling, giving users full control of their way to play
• Explore new payment methods and deliver a seamless experience, getting money in and out of your account
• Deliver a low-friction compliance verification journey that seamlessly integrates into the Midnite experience
• With CRM, build a state of the art and “market-disruptive” liveops journey
• Maximise customer satisfaction by evolving our customer support UX
• Support Growth Marketing in delivering a highly optimised Acquisition funnel
• Regularly interact with our users and develop a deep empathy for them
• Work directly with engineering and design to deliver a world class product
• Be a champion of a Product-led environment, putting the users first
• Find new innovative ways to build a world class, mobile-first, first time user experience
• Work directly with Head of Product to develop a long term, game changing Product Strategy
• Regular reporting of Product KPIs to Stakeholders and Department leads

Preferred Qualifications

• 5+ years of Product Management experience
• Worked for a challenger brand / market disruptor
• Experience in end to end Conversion Rate Optimisation (Awareness to First Bet)
• Experience in Account management
• Experience with real money products, be it Gaming, Betting, Fintech or others

Benefits

• Shape our future: Play a key role in our team's success, where your voice matters, and you'll have a direct impact on shaping Midnite's future
• Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun
• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve