Product Manager II, Integrations

Summary

Join Jobber as a Product Manager II and contribute to the success of small businesses. As part of the Agency Integrations team, you will own Jobber's Agency Integration Program, define agency selection processes, and manage the integration pipeline. You will collaborate with cross-functional teams to ensure high-quality integrations, measure results, and continuously improve processes. This role requires 4-7 years of product management experience with a focus on integrations and strong analytical and communication skills. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings plan matching, stock options, and various paid time off benefits. Work location flexibility is available in Edmonton, Toronto, or remotely within Canada.

Requirements

• 4-7 years of product management or product ownership experience, with a focus on integrations, partner ecosystems, or similar areas
• Strong experience in integration management and/or agency management, with familiarity in API integration, third-party services, and managing external partnerships
• Proven ability to solve integration challenges where information may be limited, and where you must adapt existing solutions to meet specific needs
• Experience with cross-functional collaboration (e.g., engineering, design, partnerships, legal, marketing) to deliver complex products and integrations
• Strong analytical skills, with the ability to use data and customer feedback to inform decisions and optimize product features
• Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment
• Excellent written and verbal communication skills, with the ability to articulate integration goals, progress, and results to various stakeholders
• Strong understanding of user experience principles, particularly in relation to integrations and third-party tools
• Self-motivated and autonomous, with the ability to manage multiple priorities and navigate ambiguity

Responsibilities

• Own Jobber’s Agency Integration Program: Lead and drive the Agency Integration Program, ensuring high throughput, quality, and measurable impact of integrations. You’ll define the program’s roadmap and work to set a high bar for integration success
• Define Agency Selection Process: In partnership with key stakeholders (e.g., Security, Legal, Partnerships), define and refine Jobber’s Agency selection criteria and processes. This involves ensuring we build a healthy pipeline of certified agency partners and selecting the right agencies to meet Jobber's strategic goals
• Surface Integration Gaps: Work closely with Product Groups to surface key integration gaps and prioritize opportunities that can be solved through data integrations. Leverage qualitative and quantitative data to inform product decisions and prioritize integrations that drive the most value for our customers and business
• Manage Integration Pipeline & Roadmap: Maintain and prioritize a pipeline of integrations across various stages, balancing the need for scalability, impact, and alignment with Jobber’s product strategy. Ensure that new integrations are successfully scoped, developed, and delivered
• Partner with Internal Teams for Scoping: Work closely with internal teams (e.g., design, engineering) to scope and define the requirements for integration builds. Ensure that integrations align with Jobber’s technical capabilities, user experience standards, and business goals
• Collaborate with Partnerships and Marketing Teams: Lead the collaboration with the Partnership PD teams, Partnership Managers, and Product Marketing to align on partner deliverables and go-to-market strategies (GTM). Ensure that integration launches are aligned with partner needs and expectations
• Measure and Communicate Results: Regularly communicate the key results of the Agency Integration Program to the broader Partnerships group and the organization. Share progress, learnings, and impact, and make data-driven recommendations for ongoing improvements
• Continuous Improvement & Process Optimization: Continuously evaluate and improve processes to scale operations and improve efficiency across the integration lifecycle. Look for opportunities to streamline workflows, enhance cross-functional collaboration, and reduce friction in the integration process
• Drive Roadmap for New Functionality and Bug Fixes: Through qualitative and quantitative data, maintain a roadmap to address bugs and build new functionality for existing agency-built integrations. Ensure timely resolution of issues while delivering on new feature requests
• Define Integration Standards: Define integration criteria for each category, partnering with design to establish design standards that maintain consistency and ensure a positive user experience across all integrations

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers
• Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada