Product Manager - Solution Architect

Summary

Join Extreme Networks, a global networking leader, as a Network Troubleshooting and Diagnostic Expert. You will be part of the Product Organization Solution Architect team, working on AI-based network troubleshooting solutions. Your responsibilities include aligning with product management to develop testbeds and scenarios, becoming a technical expert on Extreme Networks' cloud networking, security, and AI offerings, and providing technical expertise to the field personnel and product management. You will also develop in-depth understanding of Extreme Networks' enterprise cloud networking portfolio, deliver product demonstrations and guidance, and conduct competitive analysis. This role requires over 3 years of experience in network diagnosis and troubleshooting, robust experience with wireless networking, edge Ethernet switching, network security, and other cloud networking technologies. Familiarity with AI/ML concepts and Large Language Models (LLMs) is a plus. Strong analytical skills, experience with enterprise sales teams, and excellent communication skills are also essential.

Requirements

• Over 3 years of experience with Network Diagnosis and Troubleshooting, either in a Sales Engineer, Solution Architect, Technical Marketing Engineer, or Support Technician capacity
• Robust experience troubleshooting 802.11 based wireless networking, Edge Ethernet Switching, Network Security, VLANs, RADIUS servers/NAC, DHCP, DNS, and other cloud networking technologies on live customer networks
• A strong understanding of user experience with expertise to engage in the discussions and weigh in when the team needs inputs to evaluate trade-offs
• A strong analytical skillset to influence product strategy and product roadmaps through knowledge of the product, the competitive landscape, and customer needs
• Experience enabling or engaging with enterprise sales teams, channel partners and customers
• Demonstrated ability to work autonomously in a remote role with distributed teams
• Experience includes cross collaboration across teams to deliver products and services
• Excellent written and spoken communication skills, ability to communicate to an executive audience

Responsibilities

• Align with product management to proactively conceive testbeds and test scenarios to help our AI team build better troubleshooting, diagnostic, and security capabilities
• Become a leading technical expert on Extreme Networks cloud networking, security and AI-based offerings, providing an advocacy and advisory role between the technical field personnel and product management
• Develop in-depth understanding of Extreme Networks enterprise cloud networking portfolio and provide insight where more in-depth correlation and visibility is needed between different product portfolios
• Deliver video and webinar-based product demonstrations, written deployment guidance and solutions, answer technical questions and develop and maintain competitive analysis of cloud-enabled Wi-Fi solutions to help product management to better define and develop our differentiation

Preferred Qualifications

• Familiarity with AI/ML concepts and Large Language Models (LLMs), with appreciation of how they could be applied to networking troubleshooting is not required but would be considered a plus
• Experience with Python and API scripting would also be considered a plus