Product Operations Analyst

Summary

Join Flagright, a Y Combinator startup, as a remote Product Operations Analyst and contribute to enhancing our product's functionality and user experience. This role requires analyzing data, gathering customer insights, and collaborating with cross-functional teams. You will be responsible for creating documentation, conducting customer check-ins, and identifying process improvements. The ideal candidate possesses 1-3 years of experience in a similar role, excellent communication skills, and proficiency in data analysis tools. Flagright offers exciting career growth opportunities, equity from day one, and a low-bureaucracy work environment. We are looking for highly driven and enthusiastic individuals to join our team.

Requirements

• Be based in Europe and authorized to work in Europe without sponsorship
• Availability to work remotely is necessary, as this is a remote position
• 1-3 years of experience as a Product Operations Analyst or a similar role
• Excellent written and verbal communication skills in English are essential for effective customer interactions
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
• Familiarity with product lifecycle management principles and methodologies
• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management

Responsibilities

• Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience
• Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements
• Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience
• Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements
• Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product
• Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use
• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
• Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices
• Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates
• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
• Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction

Preferred Qualifications

• Knowledge of product management frameworks and methodologies is desirable
• Familiarity with project management tools and software for planning, tracking, and collaborating on projects
• Fluency in additional European languages is preferred, which increases the ability to communicate effectively with customers
• Travel flexibility for customer meetings or team gatherings, as needed
• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience in a product-focused role within the fintech industry
• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
• Familiarity with risk management principles and methodologies, specifically related to product operations
• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
• Knowledge of data privacy regulations and practices related to handling sensitive financial information
• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes
• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations
• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence

Benefits

• Get equity from day 1 at a Y Combinator startup
• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing
• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir
• Great career development opportunities in a fast-growing early-stage startup
• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
• Experience an international work culture in a flat organizational structure