Remote Product Operations Analyst

Summary

The job is for a Product Operations Analyst at Tillster, a remote role based in the US. The position involves supporting Marketplace onboarding, creating and testing menus, providing training, and handling menu changes, store maintenance requests, and escalated ordering issues. Qualifications include multi-lingual skills, 3-5 years work experience, knowledge of Restaurant POS systems, QA experience, and experience in the Restaurant industry.

Requirements

• Multi-Lingual: Spanish and English
• 3-5 years professional work experience
• Basic knowledge of Restaurant POS, such as Aloha, Micros, POSitouch etc
• QA experience is a strong plus
• Experience in Restaurant industry is a strong plus
• Detailed-oriented with a commitment to accuracy and adherence to established procedures
• Excellent customer service skills
• Ability to multitask, stay organized and work with shifting priorities
• Experience working independently within a team environment
• Professional and likeable
• Enthusiastic and energetic team player
• Must be able to work fully remotely, including access to high-speed internet

Responsibilities

• Sets up Brand/store/POS setup, menu publish, and quality control
• Evaluate menus in order to collaborate with the Customers and create the most effective menu structure for marketplace menus
• Builds Menus, UAT, Pilot, Regional, and National Rollout Dates with Sales, Brand, Product, and Support
• Review all menu content for accuracy as part of onboarding and ongoing Brand maintenance
• Processing End-to-End order injection testing as part of onboarding and ongoing Brand maintenance
• Brand support on restaurant’s menu change and store maintenance requests
• Provides training to newer analysts on how to use the TCE Admin tool
• Provides Customer training of TCE Admin tool

Benefits

• Expected base salary range $90,000 - $120,000
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits
• Holidays: The company observes ten (10) paid holidays per calendar year
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities