Director of Product Operations

Summary

Join Upwork as their Director of Product Operations and help enhance their product teams' workflow, focusing on speed, accountability, and impact. Lead the innovation of AI-powered processes and act as a catalyst for transformation. Oversee the product tech stack, ensuring seamless integration and improvement in velocity and insight generation. Partner with product, design, and engineering leadership to solve operational challenges. Define and monitor key operational health metrics using platforms like Jira, Looker, and Amplitude. Serve as a strategic advisor to senior leadership, driving continuous improvement. Champion change management to foster a culture of excellence and resilience.

Requirements

• 10+ years in product operations or product management with a proven record of building and scaling systems, processes, and tooling in high-growth environments
• Hands-on experience designing and implementing AI-enabled workflows that reduce overhead and improve organizational intelligence
• Strong command of tools such as Jira, Linear, Figma, and Looker, with the ability to align tooling strategy with business needs
• Exceptional communication and influence skills, including experience driving cross-functional alignment and presenting to senior executives
• A track record of thriving in fast-paced, ambiguous environments and leading initiatives with clarity, accountability, and a growth mindset

Responsibilities

• Design, implement, and iterate on a best-in-class Product Development Lifecycle (PDLC) that balances rigor with speed
• Lead AI-powered workflow transformation across the product org, embedding automation and intelligence to streamline execution and decision-making
• Oversee the product tech stack—ensuring seamless integration, deep adoption, and measurable improvements in velocity and insight generation
• Partner cross-functionally with product, design, and engineering leadership to identify friction points and deliver operational solutions at scale
• Define and monitor key operational health metrics using platforms like Jira, Looker, Amplitude, and others
• Act as a strategic thought partner to senior leadership, driving continuous improvement through influence and systems-level thinking
• Champion change management efforts to embed a culture of excellence, experimentation, and resilience

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• A 401(k) plan with matching
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan