Product Operations Manager

Summary

Join Athennian as their Product Operations Manager and play a critical role in optimizing product execution, communication, and success measurement. You will drive cross-functional alignment, streamline processes, and equip teams with necessary tools and insights. As a strategic connector between Product, Engineering, GTM, and Customer teams, you will scale product development operations and improve efficiency. This role requires someone who thrives in operations and is passionate about systems thinking and supporting high-performing teams. You will be responsible for product operations, cross-functional coordination, and insights & analytics, focusing on improving processes and driving product enhancements based on customer feedback. The ideal candidate will have 3+ years of experience in a similar role within a high-growth SaaS company.

Requirements

• 3+ years of experience in product operations, technical program management, or a similar role within a high-growth SaaS company
• Demonstrated ability to implement scalable systems and processes that improve product delivery and team collaboration
• Strong project management skills and comfort managing multiple stakeholders and complex deliverables
• Experience with tools such as Jira, Confluence, Pendo, or similar platforms
• Exceptional communication and collaboration skills, with a detail-oriented and data-driven approach
• Proven track record of proactively identifying gaps and driving improvements across functions
• Comfort in fast-paced environments, with the ability to balance strategic thinking and hands-on execution

Responsibilities

• Build and scale repeatable systems to support roadmap planning, release operations, and feature delivery
• Develop and manage playbooks, templates, and rituals to support the product development lifecycle (e.g., roadmap reviews, release readiness, feature flag governance)
• Partner with Product Managers and Engineering Leads to remove operational friction and enable faster, higher-quality decision-making
• Act as the operational backbone for product releases—ensuring alignment between Product, Engineering, GTM, and Customer Success
• Own monthly release coordination: documentation, enablement asset readiness, internal comms, and tracking of feature flags
• Lead roadmap update cadences and support regular progress reporting across teams
• Develop and maintain dashboards to track product usage, customer feedback, and feature adoption
• Collaborate with GTM and Product teams to surface insights that inform roadmap prioritization and customer engagement strategies
• Manage the intake, categorization, and distribution of customer insights from tools like Pendo Listen and other feedback channels
• Partner with Engineering and Product to push forward small but impactful product enhancements that arise from user feedback
• Identify and recommend opportunities to automate or improve internal product operations

Benefits

• Generous vacation/sick/flex days
• Remote work options
• Flexible working hours
• Health/dental/vision/group life/gRRSP/LTD/AD&D/EFAP benefits
• High growth environment
• Team-building
• Day-to-day variety (never a dull moment)
• MacBook for all employees
• Stock options
• A culture of transparency