Senior Product Operations Manager

Summary

Join Narvar's Post Delivery Experiences team as a Product Operations Manager to enhance operational excellence and streamline product development. You will manage product operational models and workflows, own key product operations tools, and facilitate cross-functional communication. Responsibilities include identifying bottlenecks, supporting release planning, and developing performance dashboards. The ideal candidate possesses 10+ years of experience in program or product operations within a SaaS environment, proven Agile experience, and proficiency with Atlassian products. Success in this role involves optimizing workflows, establishing a robust data management system, and improving cross-functional communication.

Requirements

• 10+ years of experience in Program Management, Project Management, or Product Operations within a SaaS product development environment
• Proven experience with Agile, Scrum, and Kanban methodologies
• Deep proficiency with Atlassian products (Jira, Confluence), collaboration tools like Miro, and product analytics tools like FullStory or similar
• Strong understanding of the product development lifecycle and best practices in a fast-paced, agile environment
• Demonstrated ability to design and implement processes that improve team efficiency and program predictability
• Excellent organizational, communication, and interpersonal skills, with an ability to work effectively with diverse stakeholders and drive alignment
• Proactive problem-solver with a keen eye for detail and a passion for operational excellence
• Bachelor's degree in a relevant field or equivalent practical experience

Responsibilities

• Streamline and manage product operational models and workflows, including product prioritization frameworks, progress tracking mechanisms, and Go-To-Market (GTM) readiness processes for the Post Delivery Experiences team
• Own and administer key product operations tools and manage operational data, including systems for product intake, backlog management, feedback aggregation, and product analytics
• Facilitate cross-functional communication and alignment across Product Management, Engineering, Design, and GTM teams by establishing and maintaining clear channels, templates, and best practices
• Drive the cadence for program rituals, including planning sessions, progress reviews, and retrospectives, ensuring they are effective and achieve their objectives
• Identify bottlenecks and areas for improvement in the product development lifecycle and implement solutions to enhance team velocity, efficiency, and overall program health
• Support release planning and coordination activities, ensuring all stakeholders are informed and prepared for product launches
• Develop and maintain dashboards and reports to provide visibility into program status, team performance, and key operational metrics
• Act as a central point of contact for operational queries and support for the Post Delivery Experiences team

Preferred Qualifications

Experience in e-commerce, retail technology, or post-purchase solutions is a plus