Manager, Product Operations

Summary

Join Ro, a leading direct-to-patient healthcare company, as Manager, Product Operations on the Care Delivery team. You will play a key role in optimizing non-clinical workflows, collaborating with the Product team on new roll-outs and launches, and driving continuous improvement. This position involves working closely with Product and frontline teams to understand launch implications, update SOPs, analyze metrics, and make data-driven recommendations. You will support and optimize core business processes in partnership with cross-functional teams. The ideal candidate has 3-4 years of experience in an analytical role and a proven ability to deliver results. Ro offers a competitive salary and benefits package, including full medical, dental, and vision insurance, 401(k) with company match, flexible PTO, and more. The role offers flexibility to work remotely, with in-person collaboration opportunities.

Requirements

• 3-4 years of experience in an analytical role (i.e. top-tier management consulting, investment banking, etc.) and/or at a high growth startup (i.e. Product Operations, Strategy & Operations, Business Operations, Chief of Staff, etc.); ideally experience working closely with Product & Engineering teams
• Experience delivering results, with the range to go deep in the data and make any process you touch more effective
• Strong communication and stakeholder management skills, with the ability to factor in the perspective of different stakeholder groups (including frontline teams), influence cross-functional partners and tailor messaging to diverse audiences
• Demonstrated operational skills with ability to zoom in on nitty gritty details just as well as you can zoom out to provide strategic direction
• Experience with modeling and data analysis in Excel / Google Sheets, Looker experience a plus
• ���Full ownership” and “Deliver Results” mindset

Responsibilities

• Own and optimize core non-clinical operational processes that support Ro’s frontline teams
• Collaborate closely with Product team to influence seamlessly plan for and execute roll-out of new launches
• Establish and monitor key business metrics following roll-outs , keep a pulse on key business metrics, identifying trends and areas for opportunity in core areas, and as needed, perform ad hoc data analyses and propose related solutions / optimizations
• Create and deliver memos with key insights and recommendations to inform and/or influence stakeholders
• Partner with Product, Data and Care Delivery leadership on cross-functional projects and processes that touch our non-clinical frontline teams

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness