Product Operations Manager

Summary

Join UpGuard's Product team as their first Product Operations Manager! This crucial role will optimize product processes, ensuring seamless collaboration. You will analyze data, drive roadmap processes, manage the product team's tool stack, and identify process improvements. The ideal candidate possesses strong product operations experience, data analysis skills, and excellent communication abilities. UpGuard offers a collaborative culture, growth opportunities, and various benefits including a monthly lifestyle subsidy, work-from-home setup allowance, generous PTO, parental leave, and more.

Requirements

• Strong knowledge and experience in product operations, product management, or a similar role
• 3+ years of experience in a related field
• Proficiency in data analysis tools (e.g., SQL, Excel, R, Matlab, Looker)
• Excellent communication and interpersonal skills
• Familiarity with product management tools (e.g., Jira, Aha!, Productboard)
• Proven ability to work cross-functionally in a fast-paced environment
• Detail-oriented with strong organizational skills
• A Bachelor's degree in Business, Data Science, Engineering, or a related field

Responsibilities

• Collect and analyze product data to generate actionable insights for Product Managers
• Develop and maintain dashboards and reports to track product performance and key metrics
• Serve as the liaison between the product team and other departments
• Ensure all teams have the necessary data and information to make informed decisions
• Manage the planning and execution of product roadmap processes
• Coordinate with stakeholders to align on priorities, goals, and timelines
• Manage and optimize the tools and platforms used by the product team
• Evaluate and implement new tools to enhance efficiency and collaboration
• Identify opportunities to streamline product processes
• Implement best practices to improve workflow and productivity
• Assist in onboarding new team members regarding product processes and tools
• Provide ongoing support to the product team on operational tasks

Preferred Qualifications

• Experience with process improvement methodologies
• Familiarity with data visualization and reporting tools
• A keen interest in product management and developing customer-centric solutions
• Self-starter attitude with the ability to manage multiple projects simultaneously

Benefits

• Impactful Work: Own a crucial and evolving area of our product operations, supported by a talented team that enables you to deliver impactful solutions to our users regularly
• Growth Opportunities: Use your skills to help thousands of companies and enhance your career development
• Collaborative Culture: Work with great people and be part of a team that values innovation and continuous improvement
• Monthly Lifestyle Subsidy: Use this for financial, physical, and mental well-being
• Work-from-Home Setup Allowance: We'll help you get set up within your first 3 months
• Annual Learning & Development Allowance: Support for your career development with opportunities to expense against this allowance
• Generous Annual Leave/PTO Allowances: Time to recharge your batteries
• 18 Weeks Paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: Includes sick and carer’s leave
• Fully Remote Working Environment: While we have physical offices, attendance is not mandatory
• Personal Device Security & Online Privacy Protection Subsidy: We provide a paid subscription to a personal device security and online privacy protection platform
• Generative AI Subsidy: Access to generative AI tools to support your work