Product Operations Specialist

Summary

Join Experian Health as a Product Operations Specialist and play a crucial role in ensuring the smooth functioning of product development and operations. You will coordinate teams, optimize processes, and drive product delivery. As a liaison between departments, you will facilitate communication and provide insights to enhance product development and customer experience. Key responsibilities include process optimization, data analysis and reporting, collaboration, project management, problem-solving, documentation and training, performance monitoring, and change management. The ideal candidate possesses a B.S. degree in a related field, 5+ years of relevant experience, and expertise in change management and healthcare revenue cycles. Experian offers a remote work environment, a competitive compensation package, and comprehensive benefits.

Requirements

• B.S. in Business Administration, Operations Management, Product Management, or a related field
• 5+ years experience in product operations, project management, or a similar role
• Experience in change management
• Healthcare revenue cycle experience
• Proficiency in data analysis tools (e.g., Excel, Tableau)
• Proficiency in project management tools (JIRA, Confluence) for project tracking and team collaboration
• Familiarity with product management tools and methodologies (e.g., Agile, Scrum, SVPG Product Operating Model)
• Expertise in change management principles and practices

Responsibilities

• Process Optimization: Analyze existing product development and operational processes to identify inefficiencies or areas for improvement
• Develop and implement streamlined processes and workflows to enhance product delivery and operational effectiveness
• Data Analysis and Reporting: Collect, analyze, and interpret data related to product performance, operational metrics, and customer feedback
• Create and maintain reporting tools to support data-driven decision-making
• Collaboration: Work with product managers, engineers, marketing, and other teams to ensure understanding and execution of product strategies
• Facilitate communication and collaboration between different departments to address any operational challenges
• Project Management: Manage product-related projects, including product launches, updates, and enhancements
• Track project progress, manage timelines, and ensure that all partners are informed and engaged
• Problem Solving: Identify and troubleshoot operational issues that may impact product performance or delivery
• Develop and implement solutions to address any operational challenges or bottlenecks
• Documentation and Training: Create and maintain comprehensive documentation for product operations processes and procedures
• Provide training and support to team members on new processes or tools
• Performance Monitoring: Monitor goals related to product operations and suggest improvements based on performance data
• Ensure compliance with organizational standards and industry best practices
• Change Management: Lead change management projects to ensure smooth transitions and adoption of new processes and systems
• Develop change management plans, including communication strategies, training programs, and support mechanisms
• Collaborate with partners to address resistance and ensure successful implementation of changes

Benefits

• This role is REMOTE from within the U.S
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays