Specialist Product Owner

Summary

Join NICE, a global leader in software solutions, as a Specialist Product Manager. Contribute to product strategy, planning, and execution, working closely with product leaders and cross-functional teams. You will be responsible for managing product backlogs, collaborating with R&D and DevOps, and ensuring solutions align with company goals. Leverage user research and stakeholder feedback to shape product requirements and deliver high-quality customer experiences. Build use cases and user stories, maintain product roadmaps, and facilitate communication across teams. This role requires 10+ years of industry experience, including 4-5 years in product management, and strong product thinking skills. NICE offers a hybrid work model (NICE-FLEX) with opportunities for professional growth and development within a dynamic and collaborative environment.

Requirements

• 10+ years of overall industry experience with 4-5 years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services
• Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad Scrum team to strategic conclusions
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar
• Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate

Responsibilities

• Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business
• Understand overall Product strategy & vision, identify the features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our customers and partners
• Build use cases and user stories and communicate them effectively
• Maintain and drive roadmap that helps solving critical problems and delivers value to application users and the customers
• Facilitate communication throughout the development process by partnering with key stakeholders, departments, especially engineering, services, operations, and corporate IT
• Identify methods and metrics for identifying success and failures
• Coordinate with other Product Owners and Product Managers to ensure cohesiveness
• Demonstrates good judgment in selecting methods and techniques for driving innovation solutions
• Works with cross-functional teams towards successful launch of new features
• Acting subject matter expert expected to know and understand new features and feature improvement
• Day to day management, coordination, and delivery of projects related to assigned products
• Have built a capability for enterprise level product from scratch
• Follow the company Code of Ethics, policies, and procedures always

Preferred Qualifications

Demonstrated strong product thinking, product management certifications a plus

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week