Hopper is hiring a
Product Operations Specialist, Remote - Netherlands

Summary

The job is for a Product Operation Specialist within Hopper's Flights Supply team. The role involves investigating issues, serving as a subject matter expert on booking service providers, and helping with new product launches. The ideal candidate should be analytical, self-driven, resilient, detail-oriented, and have experience in Product Operations, the travel industry, and domain knowledge in air shopping and booking providers.

Requirements

• A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth
• Excellent judgment; ability to ask smart questions and make quick, impactful decisions
• Resilient attitude, ability to stay on your toes and move with any changes that may come your way
• Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders
• Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company
• Exceptional ability to grasp, manage, and articulate complex systems
• Strong organizational skills in order to stay on top of multiple tasks at once

Responsibilities

• Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches
• Own portions of operation health measurement, alerting, and incident reporting
• Serve as an incident manager as needed for high-impact outages and product issues
• Liaison with stakeholders at vendor partners to report issues and strategize solutions
• Set requirements for new product launches to ensure benchmarks are met
• Field questions from company stakeholders via intake process and document reported bugs
• Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented
• Run tests in the app environment when new content or products are launched
• Maintain high-quality documentation of systems, processes, and settings
• Flex as needed to support operational tasks in an ad-hoc manner

Preferred Qualifications

• Experience in the travel industry, especially air travel, is a huge bonus
• Excellent written and verbal communication skills in English
• A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams
• Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP)
• Experience with operation tools like Jira, Confluence, Amplitude, Datadog, Google Sheets
• Experience working with SQL

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave