Hopper is hiring a
Product Operations Specialist, Remote - Netherlands
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Product Operations Specialist
🏢 Hopper
💵 ~$125k-$175k
📍Netherlands
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Summary
The job is for a Product Operation Specialist within Hopper's Flights Supply team. The role involves investigating issues, serving as a subject matter expert on booking service providers, and helping with new product launches. The ideal candidate should be analytical, self-driven, resilient, detail-oriented, and have experience in Product Operations, the travel industry, and domain knowledge in air shopping and booking providers.
Requirements
- A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth
- Excellent judgment; ability to ask smart questions and make quick, impactful decisions
- Resilient attitude, ability to stay on your toes and move with any changes that may come your way
- Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders
- Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company
- Exceptional ability to grasp, manage, and articulate complex systems
- Strong organizational skills in order to stay on top of multiple tasks at once
Responsibilities
- Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches
- Own portions of operation health measurement, alerting, and incident reporting
- Serve as an incident manager as needed for high-impact outages and product issues
- Liaison with stakeholders at vendor partners to report issues and strategize solutions
- Set requirements for new product launches to ensure benchmarks are met
- Field questions from company stakeholders via intake process and document reported bugs
- Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented
- Run tests in the app environment when new content or products are launched
- Maintain high-quality documentation of systems, processes, and settings
- Flex as needed to support operational tasks in an ad-hoc manner
Preferred Qualifications
- Experience in the travel industry, especially air travel, is a huge bonus
- Excellent written and verbal communication skills in English
- A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams
- Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP)
- Experience with operation tools like Jira, Confluence, Amplitude, Datadog, Google Sheets
- Experience working with SQL
Benefits
- Health insurance
- Retirement benefits
- Paid time off
- Remote work, flexible hours
- Life and disability insurance
- Bonuses and incentives
- Professional development opportunities
- Wellness programs
- Family and parental leave
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Please let Hopper know you found this job on JobsCollider. Thanks! 🙏