Product Operations Specialist

Summary

Join Cobalt as a Product Operations Manager and play a crucial role in supporting and enhancing our product offerings. You will leverage data insights to improve user experiences and streamline internal processes. Responsibilities include planning product launches, managing documentation, enhancing operational efficiency, and collaborating with cross-functional teams. The ideal candidate has 3-5 years of experience in product operations or related fields, strong analytical skills, and excellent communication abilities. Cobalt offers competitive compensation, equity, and benefits including 401(k), health insurance, paid time off, parental leave, and stipends for wellness, work-from-home equipment, and learning & development.

Requirements

• 3-5 years of work experience in product operations, product management, design, program management, or highly cross-functional operational roles in the tech industry
• Recent experience in the use of AI for productivity and efficiency
• Strong project management experience with exceptional organizational skills and attention to detail in executing cross-functional projects
• Excellent written and verbal communication skills, with the ability to effectively convey highly technical topics to both technical and non-technical audiences and build empathy for user problems
• Strong analytical skills and proficiency in data analysis tools
• Passion for delivering an outstanding user experience
• Experience collaborating with global team members

Responsibilities

• Drive data-driven decision-making by tracking product usage, identifying trends, generating reports, analyzing product data, defining KPIs, and improving product feedback loops
• Assist in planning and executing product launches, coordinating cross-functional efforts, and ensuring seamless deployment
• Support Product Managers by reducing administrative burden, facilitating communication and alignment, managing product documentation, and assisting with product launches
• Responsible for managing customer-facing documentation on docs.cobalt.io, ensuring accuracy, clarity, and relevance
• Manage the product tech stack to ensure effective selection, implementation, and maintenance of tools and platforms used by the product team
• Enhance operational efficiency by defining and documenting workflows to streamline the product development lifecycle, while also identifying bottlenecks in product processes and proposing scalable solutions for improvement
• Collaborate closely with Product Managers, Designers, Engineers, and Customer Success teams to troubleshoot issues, document workflows, and drive operational excellence
• Ensure Product Quality and Governance by overseeing quality assurance processes and managing compliance and regulatory requirements where needed
• Establish communication channels and forums to facilitate cross-functional collaboration and alignment between product, engineering, design, marketing, sales, and customer success teams

Benefits

• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US)
• Benefit from medical, dental, vision and life insurance (US)
• Leverage stipends for:WellnessWork-from-home equipment & wifiLearning & development
• Make the most of our flexible, generous paid time off and paid parental leave