Product Operations Specialist

Summary

Join Cobalt as a Product Operations Specialist and play a crucial role in supporting and enhancing our product offerings. You will leverage data insights to improve user experiences, develop automation and processes, and streamline internal scaling efforts. Collaborate with cross-functional teams on new feature launches, ensuring seamless user experiences and optimizing internal operations. Drive data-driven decision-making, assist in product launches, support product managers, manage customer-facing documentation, and enhance operational efficiency. The ideal candidate is highly organized, analytical, and thrives in a fast-paced environment. This foundational role is key to Cobalt's continued success and innovation.

Requirements

• 3-5 years of work experience in product operations, product management, design, program management, or highly cross-functional operational roles in the tech industry
• Recent experience in the use of AI for productivity and efficiency
• Strong project management experience with exceptional organizational skills and attention to detail in executing cross-functional projects
• Excellent written and verbal communication skills, with the ability to effectively convey highly technical topics to both technical and non-technical audiences and build empathy for user problems
• Strong analytical skills and proficiency in data analysis tools
• Passion for delivering an outstanding user experience
• Experience collaborating with global team members

Responsibilities

• Drive data-driven decision-making by tracking product usage, identifying trends, generating reports, analyzing product data, defining KPIs, and improving product feedback loops
• Assist in planning and executing product launches, coordinating cross-functional efforts, and ensuring seamless deployment
• Support Product Managers by reducing administrative burden, facilitating communication and alignment, managing product documentation, and assisting with product launches
• Responsible for managing customer-facing documentation on docs.cobalt.io, ensuring accuracy, clarity, and relevance
• Manage the product tech stack to ensure effective selection, implementation, and maintenance of tools and platforms used by the product team
• Enhance operational efficiency by defining and documenting workflows to streamline the product development lifecycle, while also identifying bottlenecks in product processes and proposing scalable solutions for improvement
• Collaborate closely with Product Managers, Designers, Engineers, and Customer Success teams to troubleshoot issues, document workflows, and drive operational excellence
• Ensure Product Quality and Governance by overseeing quality assurance processes and managing compliance and regulatory requirements where needed
• Establish communication channels and forums to facilitate cross-functional collaboration and alignment between product, engineering, design, marketing, sales, and customer success teams

Benefits

• Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US)
• Benefit from medical, dental, vision and life insurance (US)
• Wellness
• Work-from-home equipment & wifi
• Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave