Remote Product Solutions Specialist

Summary

Join Wrapbook's innovative sales team as a Product Solutions Specialist, leveraging entertainment industry expertise to provide expert technical guidance and drive successful product implementations.

Requirements

• Extensive knowledge and experience in entertainment payroll and production accounting
• Strong technical background with the ability to understand and explain complex product functionalities and integrations
• Proven track record of supporting sales teams with technical insights and consultative expertise
• Excellent verbal and written communication skills with the ability to engage and influence stakeholders at all levels
• Creative and analytical thinking skills to address and resolve customer challenges effectively
• Experience working with multiple departments, including Client Operations and Product, to drive successful project outcomes
• Strong organizational skills with experience in managing and executing detailed implementation plans with a strong sense of urgency

Responsibilities

• Partner with customers to understand their unique business challenges and deliver tailored solutions that address their needs
• Conduct persuasive and informative demos of our payroll and accounting products, showcasing their value and fit for the customer's requirements
• Collaborate with the sales team to provide technical insights and guidance throughout the sales cycle, ensuring a smooth transition from prospect to client
• Lead thorough requirements gathering sessions to identify customer pain points and translate them into actionable solutions
• Manage responses to RFPs and security questionnaires, and create detailed Statements of Work (SOWs) that outline accurate implementation plans and build technical credibility
• Develop and implement strategies to achieve both technical and functional wins, driving successful product adoption and customer satisfaction
• Work closely with Client Operations and Product teams to relay customer feedback and ensure that solutions align with client needs and expectations

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service