Production Specialist

Summary

Join UNiDAYS as a Partner Operations Executive and manage inbound commercial and partner requests. You will triage requests, collect assets from partners, submit requests to the marketing team, and execute promotional activities. Daily responsibilities include communicating with partners, directing billing and code requests, submitting briefs, and managing media execution. You will also set up staff accounts, support the account management team, and escalate issues to management. This role offers remote work within the UK with occasional travel to London or Nottingham. Success is measured by on-time delivery, error rates, and overall campaign performance.

Requirements

• 1 year in a content management system updating site content that is live on the internet, with hands-on experience and ability to produce, edit and upload/publish content
• Basic working knowledge of HTML and CSS with an eye for responsive design
• Knowledge of graphics packages as well as confident in Adobe/Microsoft/Google software i.e. Photoshop, InDesign, Excel, PPT, Word or equivalent software
• Evaluate and measure your own performance and seek feedback for continuous improvement
• You also commit to regular check-ins and monthly 1:1’s with your line manager and to be proactive in completing your quarterly, Mid-Year and End of Year reviews to ensure your manager has enough time to complete before the deadline
• Ensure you complete all mandatory training and/or workshops set by the business or your manager

Responsibilities

• Communicating directly with partners via a ticketing system to request consolidation and coordination of digital content and so that the relevant teams can deliver on the marketing / promotional activity
• Triaging inbound partner / commercial requests. Directing billing, code requests to the Partner Ops. team
• Submitting briefs, booking / amending, rescheduling media execution with Marketing and Production
• Setting up staff accounts
• Support the account management team execute on existing partner Perk and Misc change request
• Escalating any issues to the Production Manager or Head of Partner Operations

Benefits

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home