Specialist Product Owner - Infosec

Summary

Join NiCE, a global market leader, as a Product Owner specializing in InfoSec Compliance and Vendor Management. You will drive strategic initiatives across third-party risk management, data privacy, and customer assurance programs. This role involves bridging Information Security, Product Management, and external vendors to ensure robust security compliance. You will also support Sales and Customer Success teams in meeting customer security and data governance expectations. The position requires coordinating vendor management, planning penetration testing, understanding data privacy laws, and serving as a point of contact for customer security inquiries. You will define product requirements, contribute to roadmap development, and manage the product backlog. Finally, you will collaborate with various teams to ensure successful product delivery and support.

Responsibilities

• Coordinate the management of third-party vendors, including ongoing risk reviews, compliance tracking, and security evaluation (e.g., SOC2, Penetration Testing)
• Manage the planning and execution coordination of annual third-party Penetration Testing, ensuring timely vendor engagement and issue tracking
• Understanding of data privacy laws such as GDPR, CCPA, and working closely with compliance teams to translate regulatory requirements into functional product requirements
• Serve as the point of contact for customer-facing RFPs and Security Questionnaires, partnering with Legal and Sales to deliver timely, high-quality responses
• Define functional requirements for new WFM product features
• Support the detailed definition of the product roadmap aligned to the Product Manager’s vision
• Create and own the prioritized backlog
• Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans
• Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas
• Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility
• Assist customer support, training, and implementation teams with product issues
• Enable technical documentation creation including feature documentation, micro-learning videos, and release guide preparation
• Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making

Preferred Qualifications

• 7+ years of experience in Product Ownership, Compliance, Security Operations, or related IT governance roles
• Experience managing or coordinating third-party vendor relationships
• Familiarity with audit frameworks such as SOC2, ISO27001
• Understanding of data privacy laws such as GDPR, CCPA, etc
• Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work
• Strong communication skills and ability to interact with globally situated stakeholders
• Advanced mathematical reasoning skills
• Fast learner with ability to quickly grasp new technical concepts
• Robust interpersonal skills with ability to lead by influence
• Ability to work across boundaries in a matrix organization
• Strong analytical and problem-solving skills
• Ability to manage expectations with customers and internal stakeholders
• Proven experience on partnering with engineers for delivery of enterprise-class software
• Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition
• Experience with supporting enterprise-class customers

Benefits

Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week