Professional Services Consultant

Summary

Join Nextech, a leader in specialty healthcare technology solutions, as a Professional Services Consultant. You will support clients with a consultative approach to business strategy, technology, and operations, analyzing and improving business aspects. Responsibilities include identifying problems, examining medical data, analyzing revenues, and identifying cost reduction and performance improvement strategies. You will also provide expert product training and data management. This role requires dermatology or ophthalmology industry expertise, 3 years of physician and office staff training experience, and 2 years of insurance billing implementation or training experience. Nextech offers a generous compensation and benefits package, including a bonus structure, comprehensive wellness program, flexible time off, paid holidays, and various insurance options.

Requirements

• Dermatology or Ophthalmology industry expertise
• 3 years of experience training Physicians and physician office staff
• 2 years implementing or training insurance billing
• Excellent verbal and written communication skills
• Strong critical thinking, influencing, and conflict resolution skills
• Professional presence with an enthusiastic demeanor
• Able to travel up to 50%, Mon – Friday.  Weekend travel occasionally

Responsibilities

• Provide consulting services that include client training, onboarding, and other essential product management
• Identify areas of opportunity and risk in the customer business as it relates to the product solutions provided
• Carry out responsibilities such as identifying problems, examining medical data, analyzing revenues, interviewing staff, and identifying ways of reducing costs and improving practice performance
• Maintain a high-level of customer retention for consulting recurring services
• Identify best practices for internal and external training
• Review practice management products for supporting best practices documentation that is current and available for internal and client facing use
• Consult with physician offices and identify key areas of software impact, including but not limited to revenue cycle management (RCM), marketing, scheduling and EMR workflows
• Own project management responsibilities, including creating project artifact templates for charters, statements of work, change requests, plans, etc
• Conduct internal training on physician practice workflow and standard operating practices to new customer-facing employees
• Create and deliver presentation to clients, prospects and other industry related events as needed
• Travel to clients for specific consulting projects as needed not to be more than 50% of utilization
• Maintain Outlook work calendar with all client meetings and other business meetings
• Submit timecards, weekly overview and other updates to department initiatives and KPI’s as requested
• Maintain and update projects in salesforce
• Create opportunities and other client related events in salesforce
• Participate in meetings as needed for product education, product guild, team, best practices and others that may relate the supporting the position
• Participate in national user conference
• Carry out additional responsibilities as assigned based on business need

Preferred Qualifications

• 2 years of experience as a Practice Office Manager
• Experience with NexCloud, Nextech Select, or Nextech Practice+
• Previous physician practice consulting
• Previous experience with creating and delivering PowerPoint presentations

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options