Professional Services Consultant - GRC

Summary

Join Mitratech, a team of technocrats building world-class products for Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team with a diverse and inclusive culture focused on individual excellence, learning, and fun. We offer a blend of entrepreneurial spirit and enterprise investment, allowing for rapid growth with leading-edge technologies. For over 35 years, we've served 20,000 client companies globally, including 30% of the Fortune 500. We are seeking resourceful and enthusiastic individuals to join our growing global team. This role involves serving as a trusted advisor to clients, driving customer retention and revenue, and ensuring clients maximize the value of our SaaS solutions.

Requirements

• Ability to work cross-functionally with various business units
• Technically Savvy and comfortable learning new systems/procedures
• Excellent attention to detail
• Strategic thinking and ability to execute tactically
• Ability to manage and prioritize multiple requests simultaneously
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Team-oriented and empathetic
• Professional self-starter able to work independently and collaboratively
• Desire to simplify complex solutions and processes
• Bachelor’s Degree required

Responsibilities

• Serve as a trusted advisor, consultant and advocate to assigned clients, establishing long-term relationships and successful client journeys
• Drive customer retention and revenue by ensuring clients maximize the value of SaaS solutions and achieve their business objectives and ROI
• Understand client pain points and work cross-functionally to synthesize data-driven solutions and optimize product adoption
• Execute organized project management, establishing clear objectives and milestones for onboarding, training, implementation, and product launches (go-lives)
• Gather client feedback and collaborate with internal teams to continuously improve processes and enhance customer experience
• Serve as the primary point of escalation for client challenges, ensuring timely and effective resolution