PagerDuty is hiring a
Professional Services Consultant

Summary

The job is for a Professional Services team member at PagerDuty, focusing on enabling customers to effectively leverage the platform. The role involves large scale onboarding, custom integrations, service modeling, and user provisioning. The ideal candidate has technical expertise, problem-solving skills, multitasking abilities, excellent communication skills, and experience in the SaaS world. The position is remote with 25-50% travel.

Requirements

• 5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery
• Demonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context
• Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities
• Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
• Ability to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux
• Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
• Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio)
• Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)

Responsibilities

• Enable customers to most effectively leverage PagerDuty's platform
• Provide large scale onboarding
• Perform custom integrations
• Model services and provision users, teams, schedules, and escalation policies

Preferred Qualifications

Knowledge and understanding of PagerDuty's space or being a fan of their product

Benefits

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs