WalkMe is hiring a
Professional Services Consultant

Summary

The Professional Services Consultant at WalkMe will own the implementation of their Digital Adoption Platform (DAP) for customers, working closely with them to design and build solutions that enhance user experiences. The ideal candidate has experience in Professional Services, Implementation Consulting, or Customer Success, and is familiar with HTML, CSS, and JavaScript.

Requirements

• Strong understanding of user behavior and how to improve user engagement through WalkMe
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations
• Excellent communication and collaboration skills
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
• Experience in project management
• Experience working in an agile development environment is a plus
• 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success
• 2+ years of SaaS experience

Responsibilities

• Design, build, and implement interactive experiences for customers to drive business impact
• Work closely with customer application owners to understand their business objectives, pain points, and end-user needs
• Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team
• Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement
• Conduct training sessions for customers on WalkMe best practices
• Identify and resolve any issues related to WalkMe implementation
• Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
• Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies

Preferred Qualifications

• Bachelor's degree in a relevant field preferred
• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus

Benefits

• Flexible work arrangements
• Supportive Culture
• Professional Development
• Comprehensive Health Care Coverage for our Employees and Families
• 401(k) program with company matching (up to $5,000)
• A vacation policy to encourage a healthy work-life balance