Professional Services Consultant Lead

Summary

Join Deel, a global leader in international payroll and compliance, as a Team Leader! In this first-level supervisory role, you will directly supervise a team of Implementation Business Analysts, providing training, mentoring, and support to foster a high-performance culture. You will be responsible for setting clear objectives, monitoring performance, and developing talent within the team. The ideal candidate possesses extensive experience in global implementation, strong communication and client management skills, and a proven ability to lead and motivate teams. This role is crucial in delivering high-quality solutions and ensuring client satisfaction. Deel offers competitive compensation and benefits, including remote work flexibility and stock grant opportunities.

Requirements

• Three to six (or more) years of global implementation experience in Payroll/ HR/ Project management
• Exposure to and understanding of the operation of HR / Payroll, Finance and Treasury systems
• Able to demonstrate a mature understanding and flexible approach to the sales and service delivery environments of the commercial operation on the business
• Understanding of ISO / SOX compliance
• Global Payroll knowledge or experience a distinct advantage
• A thorough understanding of data flow, relationships and movement into and out of different systems
• Excellent communication skills both written and verbal; with the ability to communicate effectively and professionally at all levels
• Strong client management/ relationship building skills
• Organizational and time-management skills
• PC skills especially MS excel for reporting
• Needs to operate in a structured and organised way
• Is an influencer; understands the drivers for change and able to state case clearly and influence others
• Aptitude for analytical thinking in creating solutions
• A proven organiser; must be able to prioritise personal workloads and help others do the same
• Tenacious; will work diligently through to completion of task, whilst remaining objective
• Must be able to work in harmony with other team members and use own initiative for broadening own expertise and experience
• Be calm under pressure

Responsibilities

• Establish a ‘high performance’ culture, coaching Business Analysts (BA) where necessary on work methods and by modelling a high level of personal accountability and goal achievement
• Foster a positive team environment, ensure collaboration between team members within the team and with colleagues in other departments, actively work with Management to identify challenges to balance capacity / demand within the team
• Promote “best practice execution” by analysing current processes/procedures, identifying new methods, and documenting via process maps and desktop procedures
• Foster strong working relationships with the global Operations Teams by ensuring the team deliverables are high quality and aligned to the standards of the Operations process requirements
• Develop exceptional talent, through proactive recruiting plans, careful employee development plans, and timely succession planning maps
• Set clear objectives and goals, monitor the individual performance, identifying deficiencies in skill sets to improve training and the overall development of Safeguard Global talent
• Collaborate with Regional Managers and other Global Implementation Team Leaders to organise the team and its workload
• Ensure all projects have sufficient resources to cover for holidays, absences and/or peak processes during the project schedule
• Ensure each team member understands his/her responsibilities for compliance and audit (including SOC1 requirements), and verify that audit documents are completed routinely
• Address client issues or complaints as they arise, and escalate in a timely fashion if necessary

Preferred Qualifications

Bi-lingual in EMEA language (Spanish, German, French, etc.) helpful

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available