Professional Services Engineer II

Summary

Join Jamf as a Professional Services Engineer II and deliver exceptional services and support to customers using Jamf products. Based in the UK, this role focuses on user adoption and customer loyalty by assisting with implementations, workflow enhancements, and custom solutions. You will provide remote and on-site services, troubleshooting issues, and building effective solutions for customer challenges. The position requires a minimum of 3 years of experience in iOS/macOS support and Jamf product administration, along with scripting skills and a strong understanding of remote access technologies. A bachelor's degree and Jamf certifications are preferred. Jamf offers a flexible work environment and has been recognized for its positive work culture and employee benefits.

Requirements

• Working proficiency in English language
• Minimum of 3 years of experience providing iOS and macOS related technical support or training to end-users
• Minimum of 3 years of experience as administrator for Jamf products and peripheral technologies
• 3 years or more of server platform experience – Windows and Linux
• Ability to write and deploy scripts in Bash, Python, or Swift
• Strong understanding of remote access technologies such as VPN, Conditional Access, Proxies, Firewalls, and Zero Trust Network Access
• Familiarity of Jamf Product Portfolio
• Ability to adapt and solve challenges quickly and efficiently
• Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
• Ability to work independently and as part of a team
• Self-starter, energetic, and highly motivated

Responsibilities

• Create user adoption and customer loyalty by performing services including: installation, configuration, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures
• Assist with the migration of data from an on-premise installation to Premium cloud environment as needed
• Achieve an average customer satisfaction score of 4.5 or higher
• Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
• Build and develop effective solutions for technical and organisational customer challenges as outlined within standard or custom statements of work
• Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
• Contribute to and maintain departmental and organisational documentation
• Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
• Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
• Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
• Act as a project lead for internal projects and departmental initiatives as assigned by management
• Represent Jamf as a product expert within the Jamf and Apple communities
• When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services
• Other duties and special projects as assigned

Preferred Qualifications

• 4 year / Bachelors degree
• A combination of relevant experience and education may be considered
• Jamf’s Associate, Tech, and Admin, and Expert level certifications

Benefits

Remote, in-office, and hybrid roles