Remote Vice President, Professional Services Operations

Summary

Join Veeva Systems as a leader to own and innovate Operations for the Global Services organization, driving customer and employee success through strategic vision and hands-on direction.

Requirements

• 10+ years of experience in Enterprise Software Services
• 5+ years of focused experience in Professional Services leadership at a senior level in Enterprise Software
• 5+ years of experience in people management responsibilities, a focus on employee success from hiring, onboarding, training, developing, and building a robust team environment
• Proven ability to lead at scale and drive change without direct influence to engage senior leadership to drive forward critical initiatives
• Technical Leadership - advanced capabilities with data reporting tools and systems to ensure the accuracy of reporting
• Based in the United States and able to meet the operational requirements of a global role

Responsibilities

• Build the operational landscape in Professional Services to support growth, including but not limited to revenue forecasting, utilization, resource sharing, reporting, and variable compensation
• Lead the right strategies to support operational excellence in Services and support Veeva’s strategic initiatives
• Partnering with Services Leadership change to ensure we make the right decisions that align with our operating model and values
• Possess the ability to lean in with analytical and logical decision-making by asking the right questions to ensure accuracy and efficiency
• Own our Professional Services Automation system and its reporting functions and data quality
• Manage and build appreciated and high-contributing operations and influence without direct authority
• Develop advanced knowledge of Veeva Services’ policies, processes, data, and systems with the ability to coach the team in those areas
• Align with FP&A to ensure we are accurate in all financial reporting and forecasting
• Identify, own, and drive initiatives or projects to scale the business to support
• Enable teams for success by performing onboarding training, providing support, and guidance on policies and procedures
• Facilitate compliance with certifications
• Own Services events to develop a community of experts and facilitate engagement
• Provide insights on business KPIs that ensure accurate forecasting and decision-making
• Ensure smooth operations and remove roadblocks for routine operations

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program