Professional Services Leader

Summary

Join Tipalti, a rapidly growing fintech company, as their dynamic Director of Professional Services! Lead and mentor a global team, overseeing successful customer project delivery, managing the P&L, and driving strategic service direction. You will build strong partner relationships, optimize resource utilization, and leverage ERP expertise. The ideal candidate possesses extensive experience in professional services, ERP implementations, and team management. Tipalti offers competitive benefits, a flexible workplace, and career coaching.

Requirements

• Bachelor’s degree in Business, Finance, Information Technology, or a related field
• 10+ years of experience in professional services, with a strong background in delivering customer projects and managing P&L
• Proven experience in ERPs (such as Workday, Oracle Fusion, SAP S/4 Hana, etc), integrations into ERPs, and related implementations, with a deep understanding of financial systems and processes
• Demonstrated success in managing global teams and driving high performance and customer satisfaction levels
• Strong partner management skills, with the ability to build and maintain strategic relationships
• Excellent capacity planning and resource management abilities
• Exceptional communication, negotiation, and interpersonal skills
• Ability to travel as needed to support global operations and customer engagements

Responsibilities

• Lead, mentor, and develop a high-performing global professional services team
• Foster a culture of excellence, collaboration, and continuous improvement
• Set clear performance expectations and provide regular feedback and coaching to the team
• Oversee the successful delivery of customer projects, ensuring they are completed on time and within scope and budget
• Develop and implement best practices, methodologies, and tools to enhance project delivery and customer satisfaction
• Act as an escalation point for project-related issues and work to resolve them promptly
• Own and manage the Professional Services P&L, ensuring financial targets are met or exceeded
• Develop and execute strategies to optimize revenue, profitability, and resource utilization
• Monitor financial performance and implement corrective actions as needed
• Build and maintain strong relationships with key partners and stakeholders
• Develop and manage a partner ecosystem to extend the reach and capabilities of the professional services team
• Ensure partners are aligned with Tipalti’s standards and deliver high-quality services
• Develop and implement capacity planning processes to ensure the team can meet current and future demand
• Monitor resource utilization and adjust staffing levels to optimize efficiency and effectiveness
• Collaborate with other departments to forecast and plan for upcoming projects and initiatives
• Leverage deep expertise in ERP and related implementations to guide the team and ensure successful project outcomes
• Stay current with industry trends and best practices to improve service offerings continuously
• Provide strategic direction and thought leadership in ERP and financial systems implementations
• Serve as a trusted advisor to customers, understanding their needs and ensuring Tipalti’s solutions meet their business objectives
• Create and implement a process for regular customer reviews and feedback to drive continuous improvement
• Represent Tipalti at industry events, conferences, and customer meetings

Preferred Qualifications

MBA or an advanced degree

Benefits

• Competitive salary and stock options
• Matching 401K and RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Phone/internet allowance
• Multiple ERG groups celebrating our diversity and creating an inclusive culture