Program Associate, Complex Issue Resolution

Summary

Join Oscar's Complex Issue Resolution team as a Program Associate to support program implementations goals and operational improvements for claims quality operations.

Requirements

• 3+ years program and project management
• 3+ years experience in change management and process improvement
• 3+ years stakeholder management experience
• Healthcare claims experience

Responsibilities

• Organize and support daily activities based on the goals of the claims issue resolution program
• Identify optimization opportunities to support program objectives
• Support implementations end to end to ensure success
• Lead certain components of the program
• Partner with other departments and various stakeholders to ensure operational excellence
• Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses
• Support the tracking and monitoring of controls
• Develop tools and standards to support team programs year over year based on program retros
• Develop meeting materials, track and follow-up on action items, assist with management of all project plans
• Compliance with all applicable laws and regulations
• Other duties as assigned

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements